ServiceNow Developer/Administrator

DataStaff, Inc. is seeking a ServiceNow Developer/Administrator for a long-term contract opportunity with one of our direct clients in Columbus, Ohio.

*This role is on-site

Job Description:

You will support the ongoing operation, stability, and enhancement of a large-scale enterprise ServiceNow environment. This role plays a key part in a mission-driven team delivering digital modernization efforts within a regulated sector.

The position emphasizes ownership of platform health and reliability—maintaining high availability standards, leading upgrade initiatives, and supporting operational continuity while also contributing to iterative development efforts.

Primary Responsibilities:

System Operations & Monitoring

Oversee daily platform performance, ensuring system reliability and availability.

Monitor core components such as MID Servers, scheduled processes, and data imports to confirm proper functionality.

Platform Upgrades & Lifecycle Management

Lead the planning and execution of platform upgrades and patches.

Responsibilities include impact assessment, environment cloning, testing coordination, and validation following deployments.

Administrative Management

Maintain user roles, permissions, and group structures.

Ensure data quality and integrity within the CMDB and manage Service Catalog configurations, including associated workflows and request fulfillment logic.

Development & Configuration

Design, build, and maintain platform components such as Business Rules, Client Scripts, UI Policies, and UI Actions.

Diagnose and resolve platform-related issues affecting performance or functionality.

Security & Governance

Implement and manage security controls, including ACLs and role-based access.

Knowledge of regulated environments and compliance frameworks is advantageous.

Analytics & Reporting

Develop reports and dashboards to track operational metrics and provide actionable insights to stakeholders through Performance Analytics and other reporting tools.

Documentation & Knowledge Management

Create and maintain detailed documentation, including system configurations, upgrade procedures, and user-facing knowledge resources.

Required Qualifications:

Minimum of 4 years of hands-on experience with ServiceNow administration and development

Strong proficiency in JavaScript, Glide API, and standard web technologies (HTML/CSS)

Experience participating in or leading multiple ServiceNow version upgrades

Eligibility to work in the United States (citizenship or permanent residency required)

Willingness to work on-site full-time at a designated office location

Preferred Qualifications:

Experience in secure or compliance-driven environments (e.g., government cloud frameworks)

Familiarity with ITIL v4 principles and service management practices

Relevant ServiceNow certifications, including Certified System Administrator (CSA); additional certifications such as Certified Application Developer (CAD) or upgrade-focused credentials are a plus

This opportunity is available on a corp to corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.