Field Service Technician

Job Description

Join Our Growing Team in Fairfield County!

Mike's Factory Direct, a well-established and trusted local retailer in Westport, CT since 1999, is looking for dedicated and energetic Field Service & Delivery Technicians to join our thriving team. If you are a self-motivated, hands-on individual with a passion for providing exceptional customer service, we want to hear from you! This is a fantastic opportunity to be a key player in our continued success.

As the face of our company, you will play a crucial role in delivering, installing, and servicing high-quality hot tubs for our valued customers throughout Connecticut and the surrounding areas. Your professionalism and expertise will ensure a seamless and positive experience for every customer.

What You'll Do:

Deliver and professionally install spas and related equipment to customer homes.

Safely operate company trucks and trailers, ensuring all merchandise is securely loaded and transported.

Conduct on-site customer orientations, explaining spa operation and water care.

Diagnose, troubleshoot, and perform repairs and maintenance on hot tubs.

Assist with warehouse operations, including unloading shipments, managing inventory, and maintaining a clean and organized workspace.

Refurbish pre-owned spas in our workshop.

Uphold our company's high standards for customer service and professionalism.

What You'll Bring:

A strong work ethic and the ability to perform heavy lifting.

A valid driver's license (at least 21 years of age) with a clean driving record.

A mechanically inclined mindset; experience with basic plumbing is a plus.

Excellent communication and interpersonal skills, with a friendly and professional demeanor.

The ability to work independently and make sound decisions.

A commitment to safety in all aspects of your work.

Prior experience with forklifts, driving trailers, or knowledge of the spa/pool industry is beneficial, but we are willing to train the right candidate with strong references.

Must pass a pre-employment screening and background check.

What We Offer:

Competitive Compensation: A generous hourly base rate plus opportunities for commission, bonuses, and customer tips.

Comprehensive Benefits: Including health insurance, paid holidays, vacation time, and sick days.

Work-Life Balance: A consistent Monday-Friday schedule with only occasional weekends required.

Paid Training: We provide extensive professional training and development to ensure your success.

A Positive Work Environment: Join a supportive team where your contributions are valued.

Ready to start your career with a local leader?

Job Type: Full-time

Benefits:

Employee discount

Health insurance

Paid time off

Work Location: In person

Job Type: Full-time

Benefits:

Employee discount

Health insurance

Paid time off

Referral program

Work Location: In personCompany Description

Mike’s Factory Direct was established in 1999 in beautiful Fairfield County, CT. We are a family owned business and come from humble beginnings, starting off with only a 100 sq. ft of warehouse space and a pickup truck. Since then we have experienced a tremendous amount of growth. We are not in a retail space; in fact, you would probably miss us if you were just driving by. We keep it simple with 7,500 sq. ft. of combined showroom & warehouse spaces, a couple showroom sales people and a couple service/delivery guys.

We’ve been told a thousand times “we didn’t know what to expect when we came here but we have to admit we’re pleasantly surprised by the quality and price of your products!” People often tell us that we are the best kept secret around and I respond by saying “we’re not trying to be”. The fact that we personally deliver 90% of what leaves our warehouse makes it an easy decision to drive an hour or 2 or 3 to save thousands of dollars knowing you don’t have to rent a U haul or borrow someone’s truck. We definitely are not the largest retailer and may never be; but we pride ourselves on the best service & value anywhere in our local area.

Well that’s our story, we started in a 100 sq. ft. storage locker, my office was the front seat of my pickup truck and today we all have our own desks in our 4,000 sq. ft Westport showroom, and a separate 3,500 sq. ft. inventory warehouse. We have personally delivered as far south as Philadelphia and as far north as the Canadian border. We don’t let little things like distance and logistics stand in our way of making someone happy. With over 12,000 happy customers to date. Thanks in advance for your help and support in continuing to make Mike’s Factory Direct the best kept secret in Fairfield County, CT!

Full-time