Collections Associate-Hartville

Join the Buckeye State Credit Union Team as a Member Solutions Associate!

Never worked for a credit union before? No worries — if you love helping people, enjoy meaningful conversations, and want to show up as your authentic self every day, you’re exactly who we’re looking for. At Buckeye State Credit Union, we believe work should be fun, fulfilling, and full of purpose.

As a Member Solutions Associate (Collections), you’ll be a trusted guide for our members, helping them navigate their financial journey with confidence and care. You’ll play a key role in supporting our mission while working in an environment that celebrates personality, creativity, and connection.

What You’ll Do

Monitor member accounts for late or delinquent status and follow up via phone, email, text, or mail

Connect with members to understand the reasons behind delinquency and help them create plans to bring accounts current

Develop workout plans and collect on overdue accounts when possible

Maintain accurate, up-to-date records in our delinquent loan recovery system

Review and resolve discrepancies in loan applications and credit bureau reports

Recommend when to settle balances or initiate foreclosure/repossession proceedings

Report negative account activity to ChexSystems

Provide a professional, friendly, and empathetic experience with every interaction

What You’ll Bring

High school diploma or GED

1–3 years of collections experience

Strong customer service and communication skills

A problem-solving mindset and willingness to learn

Team spirit and a desire to make a difference

Ability to communicate clearly — both verbally and in writing

Our Core Values

At Buckeye, we live by three simple but powerful values:

Connect – We pull together, energize each other, and build relationships Simplify – We reduce friction and make banking easy Adapt – We innovate, stay resilient, and embrace change

Pay & Incentives

$16.00–$18.00/hour Plus quarterly collections incentives

The Perks of Being a Buckeye

Award-Winning Culture

Recognized as one of Northeast Ohio’s Top Places to Work for six straight years (2019–2024). We’re inclusive, engaging, and proudly “smart casual” — yes, jeans are welcome.

A Workplace with Personality

Music in the branches. Movie-theater popcorn. Decorate your workspace your way. We’re scrappy, quirky, cheerful, and personable — and we want you to bring your unique spark to the team.

Growth You Can Count On

We invest in your success with continuous learning, development opportunities, and support at every stage of your career.

Benefits & More

Medical, dental, and vision

401(k) with match

Life insurance

Short-term disability

Collections incentives

Profit sharing

Employee referral bonuses

Ready to Start Your Journey?

If you’re passionate about helping people, eager to grow, and excited to join a team that values authenticity and connection, Buckeye State Credit Union is ready to welcome you.

Apply today and bring your personality to a place that celebrates it.