Business Development Associate

Customer Service (Voice & Non-Voice):

Provide excellent customer support via phone calls, email, live chat, and messaging platforms

Respond promptly and professionally to customer inquiries, concerns, and follow-ups

Maintain accurate records of customer interactions and transactions

Sales & Lead Conversion:

Identify sales opportunities during customer interactions and proactively promote products or services

Convert inquiries and leads into confirmed sales through consultative selling techniques

Meet or exceed individual and team sales targets

Webinar Sales & Engagement:

Host or co-host sales-focused webinars, virtual demos, or online presentations

Present products or services clearly and confidently to prospective customers

Engage participants during webinars by answering questions and addressing objections

Follow up with webinar attendees to close sales and nurture leads

Coordination & Reporting:

Collaborate with marketing and sales teams to align webinar content and sales strategies

Track customer data, webinar attendance, and sales performance using CRM tools

Prepare basic sales and customer service reports