Business Transformation Analyst

Schedule: Full-time

What you'll do

Under the direction of Applications & Reporting Team UKG module manager assists in developing & implementing policies & procedures; schedule meeting with business owners to review current requirements & gather additional requirements for enhancements, defects &/or issues; develops & documents changes via enhancement requests & ServiceNow where needed (e.g. UKG); identifies & resolves problems with module; consults with customer staff to analyze business issues & work toward solutions to business problems; works closely with service assurance, managed services system designers & Human Resources Division, UKG support to implement configuration (e.g., MKDs, hyperfinds, etc.), changes fields & coordinates resulting changes to other fields, responds to inquiries requiring higher-level knowledge of system processes regarding UKG which support business requirements; provides support to agencies by researching & fixing issues with module elements; provides production support & problem determination; develops custom processes; develops & implements policies & procedures related to the module; responds to module issues 24 hrs./day, 7 days/week as needed; provides backup support for supervisor during absences.

Cross trains on & serves as backup staff for functions of UKG & additional OAKS/PeopleSoft modules related to human resources (e.g. Time & Labor, Payroll, HR, Ohio Learn); performs other related duties as assigned: works with other module team members to design & review end-user training programs as needed; identifies areas of significant change in process to the end user & makes recommendations for additional job aides to assist in facilitating user training; conducts training as needed.

Completion of undergraduate core coursework in business administration, public administration, information systems, engineering, or comparable field; 2 years experience in business process transformation, organizational design, strategic human capital management &/or business process reengineering.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills: Information Technology

Knowledge of:

1. Ohio Administrative Knowledge System (OAKS)*;

2. PeopleSoft web-based application;

3. PeopleSoft HCM & UKG software;

4. Business administration;

5. Laws, rules, & regulations relating to benefits;

6. Business process & organizational engineering;

7. Agency policies & procedures*.

Skill in:

8. Operation of personal computer & associated hardware & software;

9. Configuring UKG*

10. Use of enterprise resource planning system (e.g., PeopleSoft/OAKS);

Ability to:

11. Deal with many variables & determine specific course of action;

12. Use proper research methods in gathering data;

13. Gather, collate & classify information;

14. Draft &/or edit administrative policies, procedures, informational booklets & directives;

15. Provide production support 24 hrs./day, 7 days/week.

*Developed after employment