Operations Manager

Good Job!Good Life!

TheHeadHunter Group is an innovative HR company operating in the USA, Albania, Kosovo, Montenegro, North Macedonia, Bosnia and Herzegovina, Greece, Serbia and Cyprus. We offer the latest mentality in the HR industry, and our core business is candidates and clients. For the needs of our client, Glovo, we are advertising for the position of:

Operations Manager (m/ž)

Place of work: Podgorica

THE JOURNEY

Analysing relevant data to identify trends and build successful implementation strategies for our operations;

Improving and contributing to the upgrading of the delivery time, the efficiency of the couriers and delivery's costs;

Closely cooperating with the global operations team and General Manager right-hand in any strategic topic;

Ensuring operational excellence and stellar customer experience, by strategic management of supply chain status;

Assessing strategic opportunities, performance of a wide range of quantitative and qualitative analyses;

Implementing, standardizing and executing processes in all cities;

Establishing and maintaining relationships with key stakeholders (couriers and third party logistics);

Team Leadership & Culture: Develop and mentor team leads, fostering a high-performance culture and growing top talent.

Qualifications:

5+ years total professional experience, preferably in ops/strategy consulting or in an operations/logistic company;

Managerial experience - You should be able to motivate and develop teams;

Bachelor's/Master's degree in Engineering, Economics or similar preferred;

Hands on mentality: manage the big picture and the smallest details;

You re always on top of your deadlines and you demonstrate to be passionate about organization;

Proven experience of working with external partners to align on strategic initiatives, foster mutual growth, and ensure seamless collaboration;

Experience in KPIs tracking and creation and optimization expertise;

Problem solver, data-driven decision-making with an analytical approach (SQL and excel are a plus!);

Excellent communication skills (B2+ English and local language);

An empathetic, inclusive and curious attitude;

A deep understanding of how a delivery business works and a keen business mindset;

Capacity to work at a fast pace within an ambitious Group

We believe driven talent deserves:

An enticing equity plan that lets you own a piece of the action;

Top-notch private health insurance to keep you at your peak;

Monthly Glovo credit to satisfy your cravings;

Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year;

Enhanced parental leave;

Online therapy and wellbeing benefits to ensure your mental well-being.

If you want to be part of the team, send us your CV via email: or via the link