Customer Service Representative

Job Description

Job Summary:

Crown Seating is an industry leader in the design and manufacturing of ergonomically correct dental and medical stools and music engineer seating. Crown Seating is seeking a seasoned Customer Service Representative to join our team. Learn more about Crown Seating at

Responsibilities:

· Build and maintain strong customer relationships by ensuring effective communication, promptly responding to customer inquiries. Communicate with customers on a timely basis regarding order status, warranty coverage, and parts availability.

· Enter customer orders into Crown Seating systems, paying close attention to detailed specifications.

Utilize strong problem solving skills and cross-functional collaboration to achieve satisfactory resolutions to issues. Work effectively with senior management, production department, and the accounting department.

· Process customer returns, warranty replacements, and manage the customer demonstrator program.

· Conduct planning for trade shows, including booth registration, travel arrangements, shipping products to show locations, booth setup and teardown. Attend trade shows and represent Crown Seating in a professional and knowledgeable manner.

· Perform various office administration tasks.

· Other duties as assigned.

Requirements:

Experience with Microsoft Office products.

· Exceptionally customer-focused with advanced written and verbal communication skills.

· Willingness to remain flexible and adapt to change as we improve our processes.

Preferred Qualifications:

· Associate or bachelor’s degree preferred.

Experience with QuickBooks Accounting.

Experience with HubSpot software.

Benefits:

· Health insurance

Dental insurance

Paid time off

Holiday time off

Full-time