PROGRAM ANALYST

Job Title

Job Description

Supporting the implementation and ongoing maturity of Scaled Agile Framework and Agile within the Application Development Portfolio and partner Application Portfolios using ServiceNow and other tools.

Developing, maintaining, and analyzing Application Development Portfolio dashboards in ServiceNow to track key performance indicators, monitor delivery deadlines and completion, and identify trends or areas for improvement.

Managing the Records Management program to ensure all Application Development Portfolio's records are appropriately maintained, stored, and disposed of in accordance with federal regulations and agency policies.

Managing the Application Development Portfolio's continuous process improvement initiatives and all internal Standard Operating Procedures (SOPs) and documentation to ensure they are current, accurate, and effective.

Providing HR support to Application Development Portfolio supervisors, assisting with administrative tasks for new and vacant positions. Facilitating employee onboarding and offboarding and supports staff development and training needs.

Managing and internally reviewing audit documentation for applications supported by the Application Development Portfolio. Coordinating the completion of any necessary remediation actions found by the application audit teams.

Providing support for Application Development Portfolio Leadership (Portfolio Manager (PfM), Deputy PfM and Division Chiefs) with the preparation and development of briefs, reports, metrics and other requests for information

Managing all Application Development Portfolio taskers and external requests for information and ensures deadlines are met.