Concierge Porter

Position Summary

The Concierge Porter is responsible for functioning as concierge and receptionist as requested and scheduled. Completes hands-on maintenance tasks as assigned

ESSENTIAL DUTIES AND RESPONSIBILITIES (*CF indicates Critical Function)

Is9*CF) fully trained and competent in the tasks and duties of Concierge and Reception and fills in as scheduled and requested, primarily for meal periods (*CF)

Presents a professional, pleasant demeanor at all times to residents and guests

Completes assigned and varied basic maintenance functions

Assists Maintenance staff as requested

Logs on to Worxhub and complete work orders assigned. Tasks to be related to Concierge and Maintenance

Responds to varied calls throughout facility during shift (lockouts, TV issues, etc) (*CF)

Drafts, creates and distributes internal and external written communication as requested

Completes all other related duties as assigned

Completes all required training and in-services

All other duties as assigned

GENERAL SKILLS AND ABILITIES

Maintains high standards for work areas, attitude and appearance

Understands that honesty and ethics are essential in the performance of duties

Willing to learn and grow

Demonstrates maturity in judgment and behaviors

Able to work a flexible schedule, including evenings, weekends and/or holidays

Maintains predictable and reliable attendance, wearing the appropriate uniform as assigned

Qualifications

High school diploma, or HSE

Excellent customer service and verbal communication skills

Ability to read and comprehend instructions, short correspondence, and memos

Demonstrated ability to function within a Windows based computer program

Ability to multitask

Demonstrated knowledge of appropriate skills for communicating by telephone and in person with individuals of all ages, especially the geriatric population