Administrative Assistant/ File Coordinator

Job Description

Benefits:

Dental insurance

Health insurance

Paid time off

SERVPRO Team Warnecki

113 Clermont Ave, Alexandria, VA 22304

Full-Time MondayFriday 8:00 AM5:00 PM (In-Office Position)

Do you love helping people through difficult situations?

Then dont miss your chance to join SERVPRO Team Warnecki as our new Job File Coordinator. In this position, you will make a difference each and every day. We have a sincere drive toward helping our customers recover from fire and water damage making it Like it never even happened!

We are seeking someone who is comfortable working hard in challenging situations, enjoys helping people, has excellent communication skills, and is a true self-starter a figure-it-outer. We need someone dedicated, focused, optimistic, highly organized, and a serious multi-tasker. If you are dependable, proactive, and excited about routinely exceeding expectations, you may be our perfect fit.

As a valued SERVPRO Team Warnecki employee, you will receive competitive pay and the opportunity to learn and grow within a fast-paced, supportive office environment.

Job Description

Perform all project coordinating tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform general office duties such as drafting correspondence, filing, and creating reports. We will train you.

Responsibilities

Provide excellent customer service

Receive general phone calls and actively communicate with adjusters and project managers

Receive and dispatch lead calls and job referrals

Perform detailed and accurate data entry, including analyzing dispatch reports

Coordinate crew and job scheduling

Perform general administrative duties

Assist other departments as needed

Monitor job file status and job file audit status

Maintain job file WIPs

Monitor and ensure client requirements are followed

Review and validate initial field documentation

Create preliminary estimates

Daily job file coordination, including preparing job file reports, performing job file backup, and completing job file audit process

Maintain internal and external communications

Complete and review job file documentation for final upload and audit process

Perform job close-outQualifications

1+ year(s) of administrative, office-related, or business experience

Working knowledge of current business software technologies required

Experience in commercial cleaning, restoration, or insurance industry desired

Customer service, quality assurance, and scheduling experience a plus

Ability to remain calm and professional during stressful situations

Excellent organizational skills and strong attention to detail

Very self-motivated and goal-oriented

Ability to work in a fast-paced, team-oriented office environment

Proficiency in Microsoft Office (Outlook, Word, Excel)

Ability to learn new software, including Xactimate and proprietary systems

Access to a reliable personal cell phone for business-related communication and multi-factor authentication (authenticator apps) during work hours

Ability to successfully complete a background check subject to applicable law

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

Full-time