Litigation Collections Specialist

Litigation Collections Specialist

Fully Remote Full-Time 9am-5:30pm ET

The Litigation Collections Specialist plays a key role in managing payoff requests, receivable accounts, and settlement workflows for attorney, medical, and personal injury portfolios. This position requires strong communication skills, attention to detail, and the ability to work independently in a remote environment. The Litigation Collections Specialist will interact with attorneys, law firms, and internal teams to ensure accurate and timely processing of accounts. Candidates with AR/AP, payoff, or financial operations experience tend to excel in this role. The Litigation Collections Specialist will complete a structured 45 day training program, including systems onboarding and reverse shadowing. This role is ideal for individuals who are reliable, organized, and comfortable working behind the scenes. The Litigation Collections Specialist must be able to follow structured processes, communicate professionally, and manage multiple platforms simultaneously. The Litigation Collections Specialist contributes directly to the accuracy, efficiency, and overall success of the Litigation Collections team.

Key Responsibilities of the Litigation Collections Specialist:

Account & Payoff Management (40-50%)

Manage assigned receivable accounts and payoff requests

Track documentation, account status, and required follow ups

Review balances, payoff figures, and supporting documentation for accuracy Phone & Client Communication (25-35%)

Answer and triage inbound calls from attorneys and partner firms

Provide clear, professional updates on account status and next steps

Maintain consistent written communication through email and internal messaging tools General Accounting / AR/AP Support (15-25%)

Perform basic accounting tasks related to receivables and payoffs

Assist with account reconciliation and financial accuracy checks

Minimum Requirements

Experience in AR/AP, payoffs, collections, or financial operations

Strong written and verbal communication skills

Proficiency with Microsoft 365, Google Docs, Box, Slack, and Outlook

Beginner-intermediate Excel (basic formulas; most sheets are pre formatted)

Ability to work independently and reliably in a remote environment

Mortgage industry experience

Experience with legal, medical, or personal injury collections

Broader financial operations background Compensation & Benefits

$18-$24/hour

401(k) with 4% match

Competitive PTO

12 weeks paid maternity leave

Wellness day

Full medical, dental, and vision benefits

Company-provided equipment

Permanent