Wellness Associate

Job Description

ESPERANZA HEALTH CENTER

POSITION DESCRIPTION: Wellness Associate

DEPARTMENT: Operations

SUPERVISOR: Fitness Manager

WORK HOURS: 20 hours week/M-S

TRAVEL: Less than 10%

SALARY RANGE: $15.50 to $16.75

STATUS: Non-Exempt, PT

Who We Are:

Esperanza Health Center is a multicultural ministry providing holistic healthcare to the Latino and underserved communities of Philadelphia. We seek to fulfill our mission by providing affordable, high-quality, bilingual and multicultural primary health care services in Jesus’ name, regardless of ability to pay, to all those in our community who seek care.

Position Summary:

Wellness Associates work in our Fitness Center to help provide the best possible customer experience for our Fitness Center members and guests. They ensure the upkeep and safety of the gym environment, and together with the Fitness Manager work to achieve fitness expansion goals. Wellness Associates assist in participant enrollment and maintenance of memberships, recruitment, check-in/check-out services, provision of tours, maintaining fitness equipment and fitness instructor schedules.

Essential Functions:

Guest Tours

Greet every member with exceptional customer service.

Execute all opening/closing operational procedures to ensure the club runs smoothly

Effectively manage gym software and tracking systems

Generate leads from daily calls, email, texts and more

Actively participate in ensuring the club is safe and organized.

Light cleaning/disinfecting of all gym areas, including shower room

Assist fitness manager with recruitment/outreach to potential participants/members or with other promotions

Collection of monies related to fitness membership, on-site purchases, or childcare

Assist with conflict resolution, as needed

Interact with other teams to meet Esperanza goals (e.g, Community Health and Wellness, Behavioral health, etc.)

Maintain confidentiality regarding patient information

Competencies:

Exceptional customer service skills

Attention to detail, ability to multitask

Demonstrated ability to work well with people of various ages, backgrounds, ethnicities and life experiences

Serves all people in a Christ-like manner, with respect, humility and love.

Basic knowledge of computer system usage

Knowledge, skills and qualifications

High School Diploma or equivalent preferred

Bilingual English/Spanish preferred

Experience in serving in urban environments. Familiarity with Kensington community preferred

CPR/AED certification preferred

Previous sales or customer service experience preferred

Wants to work in a Christian healthcare ministry with like-minded team members who are compelled by the love of Christ to offer care to all in need.

Working Conditions:

Requires the ability to travel to other office locations

Flexible work schedule, including Saturday and early mornings and evenings

Ability to lift up to 60 lbs

Walking, bending, reaching, lifting requiredBenefits Eligibility

This position is classified as part-time and is not eligible for employer-sponsored benefits, including medical, dental, vision, life insurance, or retirement benefits, as it is scheduled for 20 hours per week.

In accordance with the Philadelphia Promoting Healthy Families and Workplaces Ordinance, employees will accrue and may use paid sick time as required by law.

All other terms and conditions of employment are governed by Esperanza Health Center policies, which may be amended from time to time.

Employees are eligible for holiday pay for Esperanza Health Center–recognized holidays only if the holiday falls on a day they are regularly scheduled to work.

All other terms and conditions of employment are governed by Esperanza Health Center policies, which may be amended from time to time.

You May Be a Good Fit If You:

Wants to work in a Christian healthcare ministry with like-minded team members who are compelled by the love of Christ to offer care to all in need.

Are 18 years or older

Have a High School diploma or GED Equivalency

Are assertive, enthusiastic, and punctual

Are comfortable engaging members and upholding policy

Are able to multitask and maintain composure

Are Customer oriented and able to adapt/respond to different types of personality

Have previous sales experience (1 year or more)

Are passionate about the fitness industry

Part-time