Office Assistant

Job Description

Office Assistant

Jay's Heating, Air & Plumbing $18-22/hour Monday-Friday, 8:00 AM - 5:00 PM

Jay's Heating, Air & Plumbing is growing and looking for an organized, customer-focused Office Coordinator to support our installation and sales teams.

This role is ideal for someone who enjoys keeping operations running smoothly, communicating with customers, and managing multiple moving pieces in a fast-paced environment. You'll play a key role in coordinating schedules, supporting the install process, and helping ensure customers have a positive experience from start to finish.

What You'll Do

Coordinate daily installation schedules and job preparation

Create and manage job files for the installation department

Communicate with customers regarding scheduling and project updates

Coordinate subcontractors, permits, and inspections

Support communication between installers, field supervisors, vendors, and office staff

Assist the sales team with scheduling appointments and tracking leads

Help ensure jobs move efficiently from sale to completion

Maintain accurate records and clear internal communication across departments

What We're Looking For

2+ years of administrative, scheduling, or coordination experience

Strong organizational and multitasking skills

Excellent written and verbal communication

Ability to stay calm and adaptable in a fast-paced environment

Proficiency with Microsoft Office and web-based software

HVAC, plumbing, construction, or home service industry experience is a plus

Dispatching or purchasing experience preferred

High attention to detail and follow-through

Why Join Jay's?

Company-paid medical and life insurance for full-time employees

Dental and vision coverage available for employees and families

Stable, family-owned company established in 2005

Supportive, team-oriented work environment

Ongoing training and professional development opportunities

Established reputation and strong presence in the community

Opportunity to grow with a company that continues to expand

What Success Looks Like in This Role

Customers feel informed and taken care of throughout the process

Schedules stay organized and jobs move efficiently

Communication between departments is clear and proactive

Problems are addressed quickly before they become bigger issues

Team members know they can rely on you to keep things on track

Full-time