Technical Specialist

Become an Employee-Owner at PERRY proTECH! A Technical Specialist is responsible for ensuring client satisfaction by assisting the sales team in developing and presenting required IT solutions.

About the Role:

Conduct in-depth technical discussions with clients, focusing on business goals and outcomes

Investigate client networks and complete network assessments which will support solution proposals and develop strategic direction

Collaborate with technical resources to design and build proper hardware and infrastructure solutions

Support sales during quoting and proposal/closing process as the primary technical resource

Understand clients' needs especially with compliance and regulations

Partner with sales to identify, qualify and develop new opportunities within existing and prospective accounts

Support account growth by identifying gaps, risks, or improvement opportunities in client environments

Prepare and present KPI and SLA performance reviews with clients and internal staff, creating action plans where appropriate

Support sales through Quarterly Business Review process by serving as the resource for all technical-related topics

Requirements & Qualifications:

Interpersonal and client relation skills

Ability to think strategically and critically

Keen attention to detail and ability to problem solve

Prioritize customer service and client satisfaction

5+ years in Information Technology field

Associate degree or equivalent with a demonstrated successful work history

Experience with Microsoft ecosystem including Servers, Entra ID, Exchange, Teams and Azure

Understanding of a SaaS model and hosting solutions

Understanding of basic network technologies including wireless technologies

Network infrastructure (router/switch/firewalls) knowledge

Microsoft server/AD experience and certifications is a plus

Experience supporting pre-sales or client-facing solution discussions

Ability to translate technical concepts into business value for non-technical stakeholders

Experience supporting opportunities through the sales cycle by addressing technical objections.

Why Join our Team of Employee-Owners?

We are proud to be employee owned! Employees of PERRY proTECH share in ownership through our Employee Stock Ownership Plan (ESOP.) Our ESOP is an additional retirement benefit that holds stock in our company. When the company does well, our employees share in the rewards of our success.

You will be part of a winning team and participate in our Employee Stock Ownership Plan (ESOP), an added retirement benefit that is completely paid for by PERRY proTECH. Our ESOP shares the wealth with our dedicated employees and makes us a healthy stable employer.