Phone-Based Market Research Intern

About FMX: FMX is a private equity-backed, high-growth SaaS company headquartered in Columbus, Ohio.

We help organizations streamline facilities management, maintenance operations, and capital planning through intuitive, easy-to-use software.

Our customers span K-12 school districts, higher education, local government, and commercial organizations-anywhere operational excellence and asset management matter.

Role Overview: FMX is seeking a high-energy, Phone-Based Market Research Intern to support our go-to-market team through structured market research.

This is not a passive internship.

You will spend the majority of your day on the phone (80%+), speaking directly with facilities, operations, and finance professionals to gather real-world insights into: * CMMS (Computerized Maintenance Management Systems) * Utilities and energy management tools * Capital planning and asset lifecycle systems * Adjacent operational software categories * Identifying the buyers for these solutions This internship sits at the intersection of sales, product, and strategy.

By capturing real-world data, you will directly influence our go-to-market strategy and long-term growth.

Your work will directly inform FMX's product strategy, competitive positioning, and go-to-market strategy.

Responsibilities: As the Phone-Based Market Research Intern, you will: * Conduct 80-120 outbound calls per day to prospective and current FMX accounts * Execute structured surveys with operations and facilities leaders * Capture detailed, accurate data in Google Sheets in real time * Identify current systems, satisfaction levels, gaps, and buying timelines * Maintain disciplined call notes and data hygiene Secondary Responsibilities: * Support sales and marketing with ad hoc research * Identify trends and summarize findings * Assist with list building and segmentation * Participate in call reviews and coaching sessions