Concierge

Job Description

About US

At NAI Ohio Equities, we are commercial real estate brokerage and property management experts rooted in trust, clear communication, creative solutions, local insight, and relationships built to endure for generations. For more than 50 years, we have partnered with clients across Central Ohio to help move real estate forward through collaboration, responsiveness, and a people-first approach.

Position Summary

The Concierge serves as a welcoming first point of contact for tenants, guests, clients, and vendors while helping create a professional, service-focused experience within the property. This role supports day-to-day building operations by assisting visitors, coordinating communication, and providing administrative and operational support as needed.Key Responsibilities

Greet tenants, guests, and vendors in a professional and friendly manner

Assist with visitor check-in procedures and building access protocols

Answer phones, respond to general inquiries, and direct requests appropriately

Coordinate deliveries, package notifications, and vendor arrivals

Support tenant communication and help resolve routine service requests

Monitor lobby and common areas to ensure a clean, welcoming environment

Maintain building logs, visitor records, and other administrative documentation

Partner with Property Management and Maintenance teams to support daily operations

Provide exceptional customer service while representing the company and property professionallyQualifications

Strong communication and interpersonal skills

Professional presence with a customer-service mindset

Organized, dependable, and able to multitask in a fast-paced environment

Basic administrative and computer skills

Prior hospitality, customer service, receptionist, or property management experience preferredCore Competencies

Communication

Collaboration

Attention to Detail

Professionalism

Problem Solving

Customer Service Excellence

Full-time