ENTRY LEVEL CUSTOMER SERVICE REP AND SALES

Job Description

We are seeking a motivated Sales & Customer Service Agent to join our team. This role focuses on driving revenue through effective sales leadership while maintaining a strong customer service culture. You will oversee sales operations, support client relationships, and help develop team members with an emphasis on performance and professional growth.

This position also offers ongoing development and advancement opportunities for individuals interested in expanding into senior leadership or higher-level management roles.

Responsibilities:

Oversee and coordinate daily sales team activities /

Coach, mentor, and support sales representatives and customer-facing staff

Establish sales territories, quotas, and performance goals

Monitor sales results, customer feedback, and service metrics to identify areas for improvement

Analyze sales data and trends to support forecasting and strategic planning

Track and report on team and individual performance

Develop and implement effective sales strategies and process improvements

Handle escalated customer service issues and ensure timely resolutionx

Build and maintain strong relationships with new and existing clients

Ensure accurate use of CRM systems and sales tracking tools

Qualifications:

Previous experience in sales, customer service, or a related field preferred but not required

Strong leadership, communication, and organizational skills

Familiarity with CRM platforms and performance tracking

Ability to build rapport with clients and lead a team effectively

Growth & Advancement:

Ongoing leadership development and management training

Performance-based advancement opportunities

Potential to move into senior management or executive-level roles

Full-time