Customer Service / Tech Support Rep (Tech Products, Bilingual: English

The Customer Service / Tech Support Representative (Tech Products, Bilingual: English/Spanish) is a remote work-from-home position. The role involves interfacing with customers via inbound and outbound calls and the Internet, providing customer service support and resolving routine problems and questions regarding client products and services.

Key Responsibilities

Serve as the friendly voice of the client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support.

Provide inbound customer support in the customer’s preferred language using a call flow guide.

Resolve technical issues related to hardware, software, and client products.

Track, document, and retrieve information in databases.

Apply problem solving skills.

Maintain broad knowledge of client products and services such as smartphones, tablets, computers, and wearables; familiarity with iOS and/or macOS or comparable technology is preferred.

Deliver expert customer experiences with a positive attitude.

Qualifications

Fluent in Spanish and English (reading, writing, speaking).

At least 1 year of customer service experience.

High school diploma or GED.

Strong focus on building customer relationships.

Comfortable using and explaining technology.

Quiet, distraction free home work environment.

Proficiency in fast paced multitasking and strong problem solving skills.

Eagerness to learn new technologies.

Strong computer navigation skills and PC knowledge.

Availability to work during the hours of operation: 8:00 AM – 11:30 PM EST, Monday Sunday, with schedule changes every 3 months based on performance.

Desktop or laptop for PC and internet testing; company will provide a work computer.

High speed internet (10 Mbps upload, 10 Mbps download).

Valid U.S. address; must reside in the United States.

Benefits

Base salary of $18.31 per hour (may vary based on location, qualifications, and experience).

Medical, dental, and vision insurance.

Employee assistance program.

401(k) retirement plan.

Paid time off and holidays.

Paid training days.

DailyPay enrollment option for early access to pay.

Full time, paid classroom and on the job training.

Employee referral bonus opportunities.

Health and wellness programs.

Mentorship programs.

Work from home convenience.

Programs and events that support diversity, equity, inclusion, global citizenship, sustainability, and community support.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence tools to assist in the screening and/or assessment of job applicants.

Work Authorization

Only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. #J-18808-Ljbffr