Dynamics Customer Service Architect

REMOTE

Max vendor rate is $89hr

8 hrs/day 5 days/week

Subcontracting permitted

Dynamics 365 Customer Service Architect

Top Skills Required :

1.Microsoft Dynamics 365 Omnichannel for Customer Service

2. Microsoft Copilot Studio

3.Azure Integration Services

Job Description/ Responsibilities :

• Lead technical design sessions and own the implementation of D365 Customer Service solutions.

• Provide technical oversight on key components such as:

o Omnichannel for Customer Service, Customer Service Workspace

o Unified Routing, Workstreams

o Channel integration (voice, chat, social)

o Microsoft Copilot and Virtual Agents

• Collaborate with Solution Architects to design integrations with backend systems and external services.

• Guide and mentor development teams to deliver high-quality, reusable, and maintainable code.

• Review code and ensure alignment with best practices and enterprise standards.

• Troubleshoot complex technical issues and provide proactive resolutions.

• Contribute to DevOps processes including CI/CD pipelines and ALM best practices.

• Hands-on experience on Integration leveraging Azure Integration services