Veterinary Customer Service Representative

Veterinary Receptionist

CareVet of Columbus is an AAHA accredited practice located in beautiful Columbus, OH. We believe in a Whole Person Approach when it comes to our veterinary teams. This includes a living wage for all hospital Team Members, best-in-class benefits, mental health support, and continuous education. Investing in our teams and sharing the growth that they are instrumental in driving are top priorities, which is why every Team Member is eligible to participate in our revenue sharing program as well. All positions come with growth opportunities – whether you are seeking skill development to advance your career or to build additional capacity to better service your community, we custom tailor plans for each Team Member’s career journey. Patient care is also a top priority, and we believe in keeping their stress levels low and incorporate a multitude of low stress techniques to help ensure this. We believe in beginning this process when we talk with clients on the phone, continuing it when they walk through the door with their pets and during the entire time they are here for their visit. Our customer service team members are a vital part of our team and work alongside the Veterinarians, technicians, and assistants to help with the flow of appointments and keeping things running smoothly. This is a full-time, long term position.

Job Responsibilities:

Checking patients in, discharging patients, invoicing

Provide customer service such as greeting customers, answering questions, processing incoming patients, and handling payments

Answer phone calls which may include answering questions, scheduling appointments and recording messages for doctors and staff

Handle incoming and outgoing mail and email, fax machine

Update patient charts

Enter data into various computer programs

Retrieve prescriptions

Assist with pet supply purchases such as food, supplements, and grooming items

Maintain the cleanliness of waiting room

Must be able to lift 50 pounds, stoop, bend, and stand on feet for long periods

Retail sales

Other duties as requested

Skills / Qualifications:

High School Diploma or relevant education and work experience

Customer Service

Organizational Skills

Tech Savvy

Team oriented

Communication skills

Benefits:

Competitive base pay plus revenue share bonus program!

Best-in-class medical, vision, and dental insurance

Short-term and long-term disability

Life insurance

401k with match

Paid time off

Free continuing education

Mental health support

And more!