Senior Sustaining Engineer

Senior Sustaining Engineer

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

We are looking for multiple Senior Sustaining Software Engineers that are eager to work in a fast-paced, startup-like environment inside a stable, profitable company. Our team is solving complex problems that impact the speed and effectiveness of the life sciences industry. In this role, you'll jump right in, finding and fixing issues for our Vault CRM product.

What You'll Do

Troubleshoot critical customer reported issues in the Vault CRM products

Fix bugs in the Vault CRM code

Learn everything about the Vault CRM modules and use that knowledge to ensure our customers are successful

Build tools to help with fixing and troubleshooting product issues

Collaborate with the Development, Support, Product, and QA teams to diagnose, troubleshoot and resolve complex customer issues

Identify problems that may impact multiple customers

Help mentor junior engineers

Requirements

5+ years of experience in software support or sustaining role for Enterprise products

Experience with backend development with Java

Experience with troubleshooting and debugging web and mobile apps built with Java, HTML/CSS, C#, Swift and Objective-C

Hands-on experience with SQL querying and working with data

Exceptional analytical and problem-solving skills

Ability to effectively prioritize and execute tasks in an environment with high visibility and high expectations

Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills to reduce customer concerns in urgent or critical situations

Ability to technically collaborate with product engineers while troubleshooting customer escalations

Nice to Have

Python scripting

Experience with AWS

Experience with Vault CRM / Veeva Vault

Perks & Benefits

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Compensation

Base pay: $110,000 – $220,000

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Remote