Front Desk Receptionist

Company Description

Open Door Hotels is a pioneering hospitality brand redefining guest experiences through thoughtfully designed boutique hotels, villas, and homestays across Goa and beyond. Focused on blending modern comfort with local culture, we offer unique stays that are complemented by personalized service and a guest-first approach. Powered by technology and data-driven operations, we ensure seamless discovery and booking through our AI-powered platform. Dedicated to sustainability and community support, we are building India’s most trusted hospitality network while creating unforgettable experiences for every guest.

Role Description

This is a full-time, on-site role for a Front Desk Receptionist based in Candolim. The Front Desk Receptionist will be responsible for managing reception area activities, including greeting guests, handling check-ins and check-outs, answering phone calls, and providing information about the property and services. Other duties include maintaining records, assisting with administrative tasks, and addressing guest inquiries to ensure exceptional customer service and a welcoming environment.

Qualifications

Proficiency in Receptionist Duties and Clerical Skills

Strong Communication and Customer Service skills

Knowledge of Phone Etiquette and professional interaction techniques

Ability to handle guest relations with patience and a guest-focused approach

Familiarity with basic administrative tasks and computer systems

Prior experience in the hospitality industry is an advantage

High school diploma or equivalent; additional certifications in hospitality are a plus