Program Manager, Major Deployments (Mid Atlantic)

Program Manager, Major Deployments (Mid Atlantic)

US Remote - Full-time

Skydio is the leading U.S. drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best in class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users—from utility inspectors to first responders, soldiers in battlefield scenarios and beyond.

About the role

Skydio is looking for a driven customer facing Program Manager with a deep sense of ownership to lead and drive all aspects of implementation and delivery for our Law Enforcement customers. You will join our Customer Success team and be Skydio’s Law Enforcement customer liaison, broadly responsible for the success of our contracts, including cost, performance, scheduling, program planning, technical execution, risk management and problem solving. The role requires rapid learning of technical concepts and the ability to dig into program dependencies to manage technical risks effectively. A successful candidate will bring deep experience working within U.S. law enforcement and engaging with high level officials.

Responsibilities

Act as the primary liaison between Skydio and law enforcement customers.

Manage cost, performance, scheduling, project planning, technical execution, risk management, and problem solving for each contract.

Learn and apply technical concepts quickly to dig into program dependencies and manage technical risks.

Utilize program management skills and technical capability to deliver the best outcome for the customer.

Provide input into a wide range of technical activities within the company.

Operate in a high activity/fast paced environment handling ambiguity and multiple tasks or projects concurrently.

Collaborate with Customer Success, Technical Support, Product, Marketing, Development and Engineering teams.

Impact

Be a highly collaborative, requirements driven planner with a deep sense of ownership and accountability.

Plan and design end to end deployment and integration activities ensuring successful launch and operational success.

Manage production and implementation programs against cost, schedule and technical requirements.

Translate customer requirements to Skydio’s agile product and technical teams.

Establish relationships with law enforcement customers and build plans with Skydio’s engineering teams.

Inform Skydio and customer leaders regarding contract management risks and opportunities.

Provide general support to go to market and business activities as required.

What Makes You a Good Fit

Experience as a customer facing professional services, program manager, or customer success professional in a complex role—preferably for law enforcement agencies.

Excellent written and verbal communication skills, including interaction with senior leaders.

Proven track record of implementing new technology (hardware and software), agile development, and interfacing with technical teams to deliver on customer schedules.

Experience in implementing internal business systems, processes and controls for large scale law enforcement projects.

Experience with law enforcement and commercial UAS and related software development.

Law enforcement/Federal program management experience (technology assessments, systems design, analysis, programmatic support, acquisition planning, and budget planning).

Outstanding analytical thinker and problem solver, comfortable with data analytics and independent problem resolution.

Thinking “out of the box” to develop creative solutions.

Ability to travel 40% annually.

Strong location preference for D.C./VA area.

Compensation

Base salary range: $139,500 – $175,000. Compensation varies based on skill level, knowledge, and experience. Equity and comprehensive benefits packages are included. Relocation assistance may be provided for eligible roles.

Benefits

Paid vacation time, sick leave, holiday pay, 401(k) savings plan, group health insurance, and other benefits per applicable laws and company policies.

EEO Statement

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state, or local anti discrimination laws. Skydio uses E Verify for U.S. positions. #J-18808-Ljbffr