Digital Commerce Operations Analyst / Digital Operations Analyst

Digital Commerce Operations Analyst / Digital Operations Analyst

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan. The following job opportunity is for a client that is a global leader in personal care and home fragrance.

Job Title: Digital Production Analyst

Location: Columbus, OH 43230

Duration: 6 months

Job Type: Temporary Assignment

Work Type: Remote

Pay Rate: $40.00 - $44.00 / hour

Overview

The Digital Commerce Operations Analyst is an individual contributor level position within the Digital Commerce Operations team. The role works closely with site merchandising, marketing, creative designers, and other key partners, coordinating and executing production activities for bathandbodyworks.com and the client Loyalty program.

Responsibilities

Assist in content execution for bathandbodyworks.com and bathandbodyworks.ca utilizing Salesforce Commerce Cloud.

Perform quality assurance testing ensuring that production builds across channels are accurate and consistent.

Maintain cross-functional site workflows in Workfront ProofHQ.

Track the routing of deliverables into and out of Commerce Operations, and ensure all deadlines are met. Seek approval for US and CA site builds from partners.

Leverage an operational mindset to find process and documentation opportunities to improve communication, clarity, and accuracy.

Assist in tracking and following up on resolution for site issues.

Design and catalog documentation for internal processes; including but not limited to, training guides, technical configurations, and historical information.

Act as a stakeholder for Product Owners and BAs to document requirements related to content management.

Learn the details of all toolset functionality, processes for set up, and overall team roles & responsibilities.

Ensure 24 x 7 site & app operational integrity via participation in team based on call rotations.

Other duties as assigned.

Qualifications & Experience

3-5 years of website production and content management experience required.

Must be extremely organized and detail oriented.

Ability to manage time & multi task in a fast paced environment.

Excellent oral and written communication skills.

Able to work effectively in a cross functional team.

Experience learning new technical applications.

Proficient in Microsoft Office (MS Word, Excel, PowerPoint, Outlook).

Experience with Salesforce Commerce Cloud a plus.

Requires some remote on call flexibility outside of normal office hours.

Education: A minimum of a bachelor’s degree or related experience.

Core Competencies

Lead with Curiosity & Humility

Build High Performing Teams for Today & Tomorrow

Influence & Inspire with Vision & Purpose

Observe, Engage & Connect

Strive to Achieve Operational Excellence

Deliver Business Results

Equal Opportunity Employer Statement: TekWissen® Group is an equal opportunity employer supporting workforce diversity. #J-18808-Ljbffr