Business Alignment Owner

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Business Alignment Owner

Full Time Ind_Contributor Remote

We are seeking a driven and talented Business Alignment Owner to join the newly established Business Alignment Team. This team serves as the strategic link between Operations, Product, and the PBMs, ensuring that operational needs, efficiencies, and insights are embedded into strategy, development, and delivery. This Business Alignment Owner will be responsible for internal and external call center systems that enable and enhance Operations, and will partner closely with Product to drive alignment, value realization, and scalable solutions. The ideal candidate thrives in a fast-paced environment, can work independently, and is attentive to detail. Occasional travel may be required.

Drive transparency, governance, and cross-functional alignment across business and technical teams.

Communicate product vision, roadmap, and progress to key business stakeholders.

Build and maintain stakeholder relationships to influence and drive change.

Inspire a culture focused on leveraging tools to better support how we work and deliver excellence.

Provide clear, data-driven product status updates to Operations leadership, including executive reporting on performance, risks, dependencies, and budget.

Own and manage the business backlog across assigned products, prioritizing features based on business value and impact.

Drive standards for intake, evaluation, prioritization, and execution of product enhancements.

Identify, create, and prioritize product enhancement tickets.

Provide scope and priority clarification in backlog refinement and sprint planning meetings.

Ensure user acceptance testing (UAT) for Operations is completed prior to code release.

Regularly gather feedback from end-users on features or capabilities to improve usability and success.

Program Execution & Delivery Management

Coordinate cross-functional planning and execution for product development and release.

Lead change management for programs and products, ensuring end-user readiness and adoption.

Identify potential risks and develop mitigation strategies to keep projects on track.

Manage projects independently and elevate issues as appropriate.

Required Skills / Experience:

Bachelor’s degree or commensurate experience required.

4+ years in operations, process improvement, or product/technology.

2+ years in pharmacy benefits or related industry.

2+ years’ resource management experience.

2+ years of experience or familiarity with call center protocols.

Experience with development or launch of call center technology (ex: IVA, IVR, agent portal).

Working proficiency of company standard MS Windows and associated office productivity software tools (Word, Excel, PowerPoint) required.

Experience partnering with cross-functional stakeholders to develop and launch internal-facing products or platforms, ensuring alignment and successful go-to-market execution.

Demonstrated ability to quickly learn the intricate details of the most complex products and processes, translating that expertise into understandable information to any audience.

Highly collaborative partner with strong interpersonal skills and executive presence, able to influence senior stakeholders and work effectively across cross-functional teams.

Proven ability to lead large-scale, cross-functional projects, applying strong project management, planning, and influence skills to deliver results in complex environments.

Ability to leverage data and strategic thinking to inform decisions, connect business impacts, and guide how teams operate.

Strong focus on delivering measurable results and achieving business objectives.

Strong written and verbal communication, with the ability to craft clear and engaging messages for diverse audiences.

Preferred Skills/Experience:

Experience with Smartsheet, AdaptiveWork, or JIRA preferred.

Based on relevant market data and other factors, the anticipated hiring range for this role is $96,000 to $110,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals.

We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization.

RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:

Remote first work environment

Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members

Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)

Additional buy-up options for Short- and Long-Term Disability and Life Insurance

401(k) with an employer match up to 3.5% available after 60 days

Community Service Day to give back and support what you love in your community

10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like

Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work

Tuition Reimbursement for accredited degree programs

Paid New Parent Leave that can be used for adoption or birth

Pet insurance to protect your furbabies

A robust mental health benefit and EAP service through Spring Health to support you when you need it most #J-18808-Ljbffr