Benefits
401(k)
401(k) matching
Bonus based on performance
Responsibilities
Diagnose and resolve Identity and Access Management (IAM) incidents for SailPoint Identity Security Cloud (ISC) and Microsoft Identity Manager (MIM)
Manage proactively the incident lifecycle, including identifying, categorizing, prioritizing, and resolving incidents
Create and maintain client knowledge articles, Standard Operating Procedure (SOPs), and scripts to restore normal operations
Monitor IAM operations and escalate incidents to level three support as necessary according to established protocols
Maintain professional relationships with clients, ensuring efficient incident management service and addressing their IAM-related needs
Qualifications
Strong SailPoint developer (IIQ/Beanshell) with Java/ Spring Boot knowledge
React JS skill; ability to learn if not present
15+ years experience
Remote Job
Thanks & Regards
Bhanu Prakash
DeltaSoft Solutions
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