IVR Developer

Contact Center Developer (IVR)

The role of the Contact Center Developer (for IVR) is to develop, integrate, and support multiple contact centers across various lines of business, with a focus on IVR app development. This includes and is not limited to new development, customizations of existing technologies and modernizing existing technical stacks leveraged across the Contact Centers and their respective platforms. The candidate will also be responsible for designing, coding, testing, and implementing enhancements and modifications on multiple platforms. Strong communication skills, being a self-starter and having the ability to work in a strong multi-location team environment is a necessity.

Desired Industry Skills: Strong JAVA(11)/J2EE, VXML, GRXML, XML, JSP, JAVAScript, Struts, Spring/Hibernate, Micro Rest/Soap webservices, JSON, PL/SQL, AJAX, HTML, GITLab, Splunk, Docker, Postman, JWS/WAS, Eclipse IDE and Oracle. Also, good to have are: Angular 6 (or higher), React, AWS, XSLT, JSF, Rich Faces, .NET, C#, Google DialogFlow

Desired IVR Skills: Genesys Composer, Genesys Infrastructure (8.5), Genesys CME, WDE & WEE, Click to Chat, Callback (phone, web, and mobile), Nuance, Cyara, Five9

Other Skills: Microsoft Office 365 suite (not limited to Outlook, Word, Excel, Visio, and Teams)

Project Methodologies and Tools – AGILE (SCRUM, Kanban, Scrumban) and Waterfall, V1/Jira

Required Skills: Sr.