AgentForce Solutions Architect

Job Description

AgentForce Solutions Architect

We've been forging digital transformation through the lens of Salesforce for 20+ years for 3,000+ customers across the globe. We are a Summit status, Marketing Cloud Full Stack Partner. We are a cross-cloud shop with an emphasis on Agentforce, Data Cloud, Loyalty Cloud, Personalization, Intelligence, Marketing Cloud Engagement, Service Cloud, and Sales Cloud.

We accomplish incredible digital transformation for our customers with incredible people. We've always held to the fact that talent trumps location, but culture trumps talent. We care about our people and we care about our customers.

About the Role:

Duties & Responsibilities:

Design, develop, test, and deploy autonomous AI agents using Salesforce Agentforce across Salesforce clouds

Build and configure custom Agent Actions (Flows, Apex, Prompt Templates, MuleSoft APIs) to extend agent capabilities

Design and implement agent topics, instructions, and guardrails to ensure accurate and safe agent responses

Create proof of concepts (POCs) to evaluate agent feasibility and demonstrate business value before full implementation

Develop custom Prompt Templates and engineer system prompts for optimal agent performance

Integrate agents with Data Cloud, external systems, and third-party LLMs using MuleSoft or APIs

Implement agent security, including Einstein Trust Layer configuration and data masking

Perform comprehensive testing including unit testing, simulation testing, and support user acceptance testing (UAT)

Monitor agent performance analytics and continuously optimize based on conversation metrics

Troubleshoot and resolve issues related to agent responses, actions, and integrations

Education & Experience Requirements:

3+ years of development and configuration experience within Salesforce Platform

Hands-on experience building and deploying Agentforce agents in production environments

Expertise in Salesforce Flow (including autonomous mode flows) and Apex for custom agent actions

Experience with API development and integration, including designing and consuming RESTful APIs via MuleSoft or native Salesforce

Proficiency in prompt engineering and working with Large Language Models (GPT-4, Claude, etc.)

Experience with Data Cloud or similar customer data platforms

Knowledge of programming languages such as JavaScript, Python, and/or Apex

Understanding of AI/ML concepts, retrieval-augmented generation (RAG), and grounding techniques

Experience with agent testing methodologies and conversation design principles

Required Salesforce Certifications:

Salesforce Administrator

AgentBlazer Champion

Platform Developer I

Preferred Certifications:

AgentBlazer Legend

Salesforce Platform App Builder

Agentforce Specialist

Platform Developer II

Data Cloud Consultant

Integration Architect (for complex implementations)

Knowledge, Skills and Abilities:

Deep understanding of Agentforce architecture, Agent Builder, and the Atlas Reasoning Engine

Ability to design conversational AI experiences with appropriate agent tone, personality, and guardrails

Strong prompt engineering skills with ability to iterate and optimize agent instructions

Knowledge of Einstein Trust Layer, data security, and compliance requirements for AI agents

Experience with agent performance monitoring, A/B testing, and continuous improvement

Ability to translate business requirements into agent capabilities and action plans

Strong understanding of when to use agents vs. traditional automation (Flows, Apex)

Familiarity with multi-agent orchestration and handoff patterns

Knowledge of Salesforce metadata deployment (DevOps, change sets, or CI/CD pipelines)

Excellent problem-solving skills and ability to debug complex agent behaviors

Strong communication skills to explain agent capabilities and limitations to non-technical stakeholders

What We Offer:

Competitive salary and performance-based incentives

Comprehensive benefits package, including health, dental, and vision insurance

Opportunities for professional development and career growth

A collaborative and inclusive work environment

Why You Should Join Us:

100% CEO approval on Glassdoor

Small but mighty team of 150 Engagers

Values that drive us: Be Great at What You Do, Be Growth Oriented, Be a Team Player, Own It

100% remote work arrangements (minimal travel may be required per client need)

If you're interested, so are we! Send your resume our way, and we'll contact you for a phone interview if you meet qualifications

We are an equal opportunity employer and love diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Permanent