Customer Support Agent

Help people pay smarter for their prescriptions!

Location

Onsite: 111 Roberts Rd, Suite 400 · Grindstone, PA 15442

Training & schedule

Training start date: June 15, 2026

Training hours: Monday–Friday, 9:00 a.m. – 5:30 p.m. EST (subject to change)

Schedule flexibility preferred: Post-training schedules may include evening and weekend shifts

Customer Support Agent

Looking for a role where you can make a real impact, talk to people all day (in a good way!), and build experience in healthcare and customer support? Help participants navigate a brand-new CMS program designed to make prescription costs more manageable.

What we do

Help participants spread their prescription drug costs into manageable monthly payments instead of paying all at once — utilizing a new, innovative program!

Fully compliant program support

Ledger-based accounting to track participant activity

Seamless system integrations

Omnichannel participant support

Easy opt-in/opt-out enrollment

And you get to be the friendly voice that makes it all make sense.

What you'll be doing

As a support agent, you'll manage both inbound and outbound calls (about 60–70 inbound calls per day), helping participants with:

Elections and enrollment

Payment processing questions

General prescription payment plan support

Online account assistance

Updating member information

Who we're looking for

Friendly, confident, and professional on the phone

Goal-driven and detail-oriented

Comfortable multitasking (talking + typing = no problem!)

Able to follow client and company guidelines precisely

Familiar with HIPAA (nice to have, not required — we'll train!)

Bilingual candidates are strongly encouraged to apply — multilingual communication skills are a BIG PLUS and highly valued in this role!

Available for evening and weekend shifts post-training

Experience that transfers well

We love candidates with backgrounds in:

Contact centers

Healthcare

Hospitality

Retail

Food service

If you've ever handled customers under pressure — you're already ahead!

Preferred qualifications

Type at least 20 WPM

Communicate clearly and confidently

Think on your feet and stay calm under pressure

Bring positive energy and a problem-solving mindset

Bilingual or multilingual proficiency strongly preferred

Flexibility to work evenings and weekends as scheduled

How to succeed in this role

Clear communication and accurate account notes

Proper caller verification before discussing details

A helpful, patient, and solutions-focused approach

Consistent adherence to HIPAA and call standards