Order processing clerk

The Order Processing Clerk is responsible for accurately entering, reviewing, tracking, and processing customer orders in a fast-paced environment. This role ensures timely order fulfillment, maintains accurate records, communicates with customers and internal departments, and resolves order-related issues while supporting overall operational efficiency.

Key Responsibilities

Process customer orders accurately and efficiently using ERP, CRM, or order management systems

Review orders for completeness, pricing accuracy, product availability, and shipping information

Enter and update customer and order data in company databases

Coordinate with warehouse, shipping, purchasing, and customer service teams to ensure timely fulfillment

Monitor order status and proactively resolve delays, discrepancies, or inventory issues

Generate invoices, packing slips, shipping documents, and purchase orders as needed

Respond to customer inquiries regarding order status, shipping, returns, and product availability

Maintain accurate records of transactions, shipments, and customer communications

Verify billing, payment, and shipping information for accuracy and compliance

Assist with inventory tracking and reconciliation activities

Follow company policies, quality standards, and data entry procedures

Support process improvement initiatives to increase operational efficiency

Keywords

Order Processing, Data Entry, ERP Systems, CRM, Customer Service, Inventory Management, Shipping Documentation, Purchase Orders, Order Fulfillment, SAP, Oracle, NetSuite, Microsoft Excel, Logistics Coordination, Administrative Support, Invoice Processing, Records Management