Product Manager - Machine Learning Intelligence Operations

Description

JPMorgan Chase Consumer and Community Bank (CCB) is seeking a talented and highly motivated leader to join the Machine Learning & Intelligent Operations (MLIO) team as Vice President, Product Manager. This role will support the Transcription and Conversational Insights Product Area. The MLIO team is dedicated to developing innovative solutions using AI, machine learning, and a design-thinking approach to significantly enhance both customer and employee experiences.

As a Product Manager in Machine Learning & Intelligent Operations (MLIO) team, you will define the strategy for your product, design, and execute on the product roadmap while embracing the latest Artificial Intelligence (AI) technologies and best practices. You will lead cross-functional teams comprising technologists, data scientists, researchers, designers, and analytics members to modernize the service experience for tens of millions of customers. Your relentless focus on the customer and employee experience will help establish the team’s priorities to maximize the value of the product and the work of the modeling and development teams.

Job responsibilities

Define the product strategy, roadmap, prioritization, and backlog for machine learning applications

Lead agile product teams that include product associates, data scientists, machine learning engineers, and data analytics members

Manage existing product features and actively lead the research, definition, and development of new features to advance the product roadmap and performance

Maximize product value delivered through backlog creation, management, and prioritization of epics and user stories

Partner with user research and business/operations teams to analyze and ideate customer experience, behavior, and improvement opportunities

Prioritize strategies and solutions to enhance self-service utilization and reduce customer contact volume

Collaborate with Controls/Risk, Audit, Compliance, Data & Model Governance, and Technology to ensure readiness to deliver on the product roadmap

Stay abreast of industry trends, emerging technologies, and best practices in AI and machine learning to continuously improve product offerings

Foster a culture of innovation, collaboration, and continuous improvement within the team

Required qualifications, capabilities, and skills

6+ years of experience in Technical Product Management, ideally with AI/ML-related products

Proven experience leading multi-disciplinary teams in a large, matrixed organization and fast-paced agile development environment

Demonstrated ability to make strategic decisions while candidly challenging the status quo to drive the right employee and customer outcomes

Applied expertise in a variety of AI and machine learning techniques and technologies

Strong technical acumen: ability to independently manage large and complex relationships with internal technology partners

Ability to harness data and the power of analytics and customer insights for comprehensive strategy planning

Excellent communicator with the ability to fluidly interact with senior leaders, key stakeholders, employees, and third-party vendors

Preferred qualifications, capabilities, and skills

Experience working in or with customer service operations

Strong problem-solving skills and the ability to think creatively and strategically

Experience with cloud-based AI/ML platforms and tool

Why Join Us

Be part of a forward-thinking team that is at the forefront of AI and machine learning innovation

Work on impactful projects that transform customer and employee experiences

Collaborate with a diverse and talented team of professionals

Enjoy a dynamic and inclusive work environment that fosters growth and development

If you are passionate about leveraging AI and machine learning to drive customer service transformation and have a proven track record in product management, we encourage you to apply