Learning Technologist

Learning Technology Specialist (Contract)

The Learning Technology Specialist provides hands-on operational and technical support for enterprise learning platforms. This role focuses on system stability, platform updates, and user support—particularly during LMS transitions and ongoing platform optimization.

This is an execution-focused role supporting LMS/LXP environments, not leading platform ownership or migration strategy.

Key Responsibilities

Administer and support enterprise LMS/LXP platforms (e.g., Cornerstone, Degreed, Workday)

Configure courses, curricula, learning paths, assignments, and user audiences

Perform quality checks on content, metadata, and overall learner experience

Provide Tier 2 support for platform issues, including troubleshooting and escalation

Support content uploads, testing, and validation (SCORM/xAPI)

Assist with release testing, regression testing, and post-release validation

Execute system configuration changes based on defined requirements

Reduce operational backlog (tickets, data cleanup, reporting requests)

Run and validate standard LMS/LXP reports

Perform data validation related to completions, assignments, and user access

Support Workday user file validation and identify data issues (no integration ownership)

Document recurring issues and escalate trends to IT or vendors

Partner with platform vendors to resolve defects and support tickets

Support internal stakeholders (L&D, HR, IT) with platform-related questions

Create and maintain documentation, FAQs, and standard operating procedures

Required Qualifications

5+ years of experience supporting enterprise LMS/LXP platforms

Bachelor's degree in Learning, HR, IT, or related field (or equivalent experience)

Strong knowledge of LMS administration, learning assignments, and reporting

Experience working with SCORM and/or xAPI content

Ability to execute against defined processes and requirements

Strong documentation and communication skills

Experience with platforms such as Cornerstone, Degreed, and/or Workday

EOE (including Disability/Veterans)