Client Representative

Job Description

As a Senior Associate - Client Rep, you will own and manage the renewal lifecycle for assigned clients while ensuring accurate, timely updates in agency management systems. You will collaborate closely with internal teams, carriers, and clients to drive exceptional service and high retention.

You’ll work closely with a mix of tenured and mid-level team members, with clear paths for development into Senior Account Manager or Team Lead roles.

Key responsibilities include:

Set up and maintain client accounts, contacts, and policy information in EPIC and related systems throughout the renewal process.

Coordinate loss runs, experience mods, endorsements, cancellations, and policy changes.

Draft carrier submissions, prepare proposals, and assist with online portal quoting.

Generate client letters (BORs, pre-renewal, proposal cover letters, etc.) using established templates.

Deliver audits, endorsements, certificates, and proofs of insurance.

Assist with claims escalations and billing/payment questions.

Required Skills & Experience

1+ years of Commercial Line insurance experience

Ability to analyze coverage needs and support guaranteed-cost program design

Nice to Have Skills & Experience

Active Property & Casualty Insurance License (must obtain within 90 days)

Proficiency with agency management systems (EPIC highly preferred)

Experience working in a high-volume brokerage environment

College degree (preferred but not required)-

Strong Excel skills (formulas, formatting, templates)

Full-time

Hybrid remote