Customer Service Representative

Danish-Speaking Customer Service Representative

Electrical Automotive Industry Barcelona, Spain

Are you passionate about customer experience, technology, and the future of mobility?

Do you speak Danish fluently and want to work with one of the world's most innovative electric automotive projects?

This is your opportunity to join an international team in vibrant Barcelona and support customers in a fast-growing electric vehicle environment. If you enjoy solving problems, communicating with people, and working in a modern multicultural workplace — we want to hear from you.

Your Mission

As a Customer Service Representative, you will become the trusted point of contact for customers using cutting-edge electric automotive solutions. Your role will focus on delivering exceptional support while ensuring every interaction is professional, efficient, and customer-focused.

You will:

Handle incoming customer requests via phone, email, chat, and automated alerts

Assist customers with technical and service-related inquiries

Investigate issues and provide effective solutions within agreed SLA timelines

Accurately log all interactions in internal systems

Maintain strong product and service knowledge related to electric vehicles and automotive technology

Collaborate with colleagues and support other teams when needed

Deliver a premium customer experience with empathy, professionalism, and efficiency

What We're Looking For

We are searching for motivated, solution-oriented professionals who thrive in customer-facing environments and are excited about innovation in the automotive industry.

Requirements:

Fluent or bilingual level of Danish

Good command of English (spoken and written)

Minimum 1 year of experience in Customer Service, Support, or Contact Center environments

Strong communication and problem-solving skills

Comfortable working with Windows, MS Office, internet tools, and customer platforms

Ability to take ownership of customer cases and follow through to resolution

Interest or experience in the automotive industry

Experience with electric vehicles or ownership of an EV is highly valued

What's in It for You?

Competitive Package

Permanent full-time contract (39h/week)

Monday to Friday schedule

Rotating shifts between 08:00–18:00

Competitive salary: €21,700 gross/year

Performance bonus up to €2,000 gross/year

International Career Experience

Work in beautiful Barcelona

Join a multicultural and dynamic workplace

Gain experience in the fast-growing electric automotive sector

Career Growth & Development

Fully paid training from day one

Continuous learning opportunities and specialized courses

Internal mobility and career progression programs

Additional Benefits

Referral bonus program (Bring a Friend)

Modern office in a central Barcelona location

Supportive and inclusive team culture

Relocation Support

Moving from abroad? We've got you covered.

Relocation support of up to €500 for international candidates*

Relocation Policy

Leaving within first 6 months 100% repayment

Leaving within 7–12 months 50% repayment

Hiring Process – Fast & Transparent

We value your time and keep the process smooth and efficient:

Application review (feedback within 48h)

Recruiter screening + project discussion

HR interview & technical assessment

Final interview with Hiring Manager

Offer & onboarding

Why Join This Project?

This is more than just a customer support role — it's your chance to be part of the future of sustainable mobility and electric innovation while building an international career in one of Europe's most exciting cities.

If you are customer-focused, tech-savvy, and ready for your next adventure in Barcelona, apply today!