Lead Veterinary Receptionist

Job Description

Career growth opportunity!

Tender Care Animal Hospital in Morton, Ilinois is seeking an experienced and compassionate Lead Client Service Representative (CSR) to join our exceptional team. As the first point of contact for our clients, CSRs play a critical role in creating a welcoming, supportive environment and building lasting trust in our veterinary care.

In this role, you’ll not only provide outstanding customer service—scheduling appointments, managing client communications, processing payments, and offering guidance on our services—but also join our leadership team to assist with front desk operations. You’ll oversee daily workflows, support and train fellow CSRs, and ensure that every client interaction reflects our commitment to kindness, clarity, and professionalism.

If you're a natural leader who thrives in a fast-paced, team-oriented setting and is passionate about helping people and pets, we’d love to hear from you.

This is a full-time position, with a 4/10 schedule and availability needed Monday-Saturday. Weekends on rotation, 1-2 per month.

Full-time benefits and compensation**:

Compensation: $17.50-$21.25 per hour, for each hour worked*

Health package: Medical, dental, and vision insurance

Life insurance and disability

Employee Assistance Program

401k options

Paid time off in accordance with site policy and applicable law

Personal pet discount

Uniform allowance

Minimum qualifications and skill set:

2+ years of client service experience

Previous veterinary experience is highly desired

Proficiency in the following skills:

Training and mentorship

Team scheduling

Workflow management

Client disputes/resolution

Safety protocols

Why choose Tender Care Animal Hospital?

At Tender Care Animal Hospital of Morton, Illinois, we are committed to providing exceptional care for our patients while fostering a supportive and collaborative workplace for our team. We value professional growth, offering opportunities for learning and development, and we take pride in creating an environment where employees are respected, empowered, and part of a compassionate team. By joining us, you become part of a practice that prioritizes both high-quality animal care and a positive, rewarding work culture.

#SPO*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.

Full-time