Associate

Job Description

Salary: $45,680-$65,000 (DOE)

Join Our Team as an Associate!

About Us

At Energy Worldnet (EWN), we deliver innovative technology solutions that empower our clients and support the future of the energy industry. Our SaaS platform helps organizations operate more safely, efficiently, and compliantly.

We are seeking a motivated and customerfocused Associate to support client satisfaction, platform adoption, relationship building, and revenue growth through a structured, progressive development program. This role is ideal for individuals who enjoy problemsolving, customer engagement, and growing their skills within a collaborative, fastpaced environment.

If youre passionate about customer service, learning new systems, and building a foundation for longterm career growth, wed love to hear from you!

What States Do We Accept Applications From?

Arkansas (AR), Colorado (CO), Connecticut (CT), Florida (FL), Indiana (IN), Kentucky (KY), Michigan (MI), Minnesota (MN), Missouri (MO), New Mexico (NM), North Carolina (NC), Oklahoma (OK), Pennsylvania (PA), Tennessee (TN), Texas (TX)

*Please note:This is a hybrid role that requires regular onsite collaboration and occasional client visits. Candidates must be willing to relocate to the DallasFort Worth (DFW) areabefore their start date. Relocation assistance is not provided.

*Please note:We do not support employment visa sponsorship (e.g., H-1B visa).

What Youll Do

As an Associate at EWN, you will:

Provide timely, professional customer service by responding to inbound client calls and inquiries, resolving issues or routing requests appropriately

Serve as a primary point of contact for assigned or key clients, including ownership of escalated customer service issues and delivery of customized solutions

Support clients in navigating and effectively using the platform through system walkthroughs, tailored guidance, and bestpractice recommendations to drive adoption and value realization

Apply critical thinking, communication, and interpersonal skills to independently resolve complex customer issues and ensure high levels of client satisfaction

Collaborate with crossfunctional internal teams, peers, partners, and resellers to resolve client challenges and improve service delivery and operational efficiency

Prepare and deliver clientfacing reports, presentations, or demonstrations that communicate platform features, benefits, updates, and measurable outcomes

Contribute to revenue generation and customer retention through proactive client engagement, including identifying appropriate upsell and crosssell opportunities

Lead or support special projects and crossfunctional initiatives, contributing insights and recommendations that support operational and strategic goals

Mentor and support other Associates by sharing platform knowledge, customer service best practices, and issueresolution techniques, as appropriate

Perform other related job functions as assigned

What Youll Bring

Required Skills & Experience

High School Diploma or equivalent

1+ year of customerfacing experience (with increasing responsibility as proficiency grows)

Excellent verbal and written communication skills

2+ years of general computer usage, including webbased applications and Microsoft Office or related tools

Strong customer service and relationshipmanagement skills, including the ability to manage escalations and deliver customized solutions

Ability to independently assess and resolve complex customer scenarios using sound judgment and critical thinking

Preferred Skills & Experience

Bachelors degree or equivalent work experience

Experience in customer service, account management, or sales environments (including KPIs, quotas, or structured pre/postclient activities)

Experience using a CRM system (Salesforce or equivalent), particularly as responsibilities expand to advanced support or business development work

Experience working in a SaaS business model

Experience in the oil, gas, or energy industry

Why Join Us?

At EWN, we offer:

Flexible Work Arrangements

Hybrid work environment with periodic travel to corporate headquarters or key business locations.

Growth & Development

A structured role designed to support progressive skill development, increased responsibility, and exposure to strategic initiatives.

Collaborative Culture

Work closely with crossfunctional teams in a supportive environment focused on learning, knowledgesharing, and continuous improvement.

Travel Opportunities

Up to 25% travel, as needed, to support client relationships and project work.

Benefits

(Dependent on eligibility and plan selection)

Medical, Dental, and Vision plans EWN covers upfront costs for employees and eligible dependent children

Voluntary benefits (life insurance, shortterm disability, etc.)

Retirement plan with company match (up to 4%)

Flexible Spending Accounts (Health & Dependent Care)

Health Reimbursement Account (HRA)

Employerpaid Life and AD&D Insurance

Paid Parental Leave

Work Details

Location: Hybrid office, and home office

Schedule: MondayFriday, various shifts between 7:00 AM and 5:30 PM CT

Environment: Office, home office, and occasional field work

Ready to Grow Your Career With Us?

Join a team where your work directly supports client success, platform adoption, and business growth. At EWN, youll gain handson experience while building a strong foundation for longterm career development.

EEO Statement

Energy Worldnet, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Disclaimer

Applicants may be subject to a background check. Employees must be able to perform the essential functions of this role with or without reasonable accommodations. EWN reserves the right to revise or assign additional duties as necessary.

Application Deadline

Applications are accepted on a rolling basis.

Full-time

Hybrid remote