Lending & Access Manager

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Position Summary:

Under the general direction of the Associate Dean of Teaching and Learning, the Manager, Lending & Access leads the management and development of the Humanities & Social Sciences Library’s access services to ensure the delivery of user-focused library services to support teaching, learning and research activities at McGill University. The Manager, Lending & Access Services is responsible for setting goals and establishing priorities and procedures for various areas within the department, including Circulation, Reserves, Document Delivery and Network Loan.

The position is responsible for directly managing all operations and staff of Lending & Access Services at the Humanities & Social Sciences Library, the Birks Reading Room, and the Education Curriculum Resources Centre. The team is made up of Library Supervisors and Senior Library Clerks.

Main responsibilities and duties :

Manage the operations of Lending and Access Services at the Humanities & Social Sciences Library, the Birks Reading Room and the Education Curriculum Resources Centre, including loans, returns, reserves, audiovisual materials, and holds.

Supervise and manage Lending and Access Services staff at the Humanities & Social Sciences Library, Birks Reading Room and the Education Curriculum Resources Centre.

Oversee the recruitment, selection, deployment, development and performance management of staff.

Direct and manage the implementation of workflows and procedures related to lending materials from the McGill University Collections Centre (MUCC) and their distribution to McGill Library branches and the PBUQ consortium institutions.

Oversee the management of the physical collections in the Birks Reading Room and the Education Curriculum Resources Centre. This will involve the oversight of shelving and collection maintenance.

Chair the Lending & Access Services Committee, with the mandate of monitoring the effectiveness of library policies and services in meeting the needs of the McGill University Community.

Guide staff in focusing on client issues and in the continuous improvement of library services.

Redesign and re-evaluate workflows to meet the changing needs of clients, and to adapt to changes in library spaces.

Develop and maintain effective strategies for client-focused customer service.

Oversee the development of the collection, including the reserve materials and items in high demand.

Collaborate with Liaison Librarians for collections issues, client issues, and faculty liaison issues.

Assist with complex inquiries and troubleshoot technological issues related to PBUQ Network Loan and the Article/Chapter Scan service.

Plan and maintain communication links and liaison with designated academic departments/university units to ensure lending and access needs are understood and met.

Implement policies and procedures and oversee maintenance of manuals and documentation to ensure accuracy on the library web pages (the borrowing services section, the auto-loan help pages, etc.) and in documentation for library users (due-date slips, email notifications, etc.).

Attend various Library, faculty and university-wide committees and external committees representing the Library as required, including on Partenariat des bibliothèques universitaires du Québec GTAD-Circ Comité and GTAD-Circ Communauté de Pratique.

Promote and market the Library’s products and services and assist in fundraising activities as appropriate.

Ensure compliance staff conduct and occupational health and safety requirements.

Collaborate with other libraries and University staff and sections, as well as external groups on specific projects.

Other Qualifying Skills and/or Abilities:

Commitment to diverse populations of users and staff. Sound knowledge of equity, diversity, and inclusion principles. Ability to develop and maintain cooperative and productive working relationships. Ability to prioritize and work effectively under pressure to meet deadlines. Ability to plan and execute workflow to meet departmental requirements. Fluent oral and written communication in English and in French. McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # (3) on a scale of 0-4. Ability to perform effectively under pressure and manage multiple tasks with professionalism. Strong analytical skills and the ability to navigate complex situations and exercise sound judgement. Demonstrated ability to work effectively as a member of a team. Sound Computer experience (OCLC WMS, OCLC article exchange, MS Office, Adobe Acrobat).Related library experience with increased management and supervisory responsibilities. Experience with circulation, library routines, space planning and management, and health & safety regulations. Knowledge of the procedures, workflows, and software required for consortial lending.

As one of Montreal's Top Employers, here is what we offer:

Competitive benefits package (Health, Dental, Life Insurance) (if eligible)

Defined contribution pension plan (with employer contribution up to 10%) (if eligible)

Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)

Competitive vacation policy

Two (2) personal days

Two (2) floating holidays

Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day

Paid time off over the December holiday period

Tuition waiver for regular employees and their dependents

Up to two (2) days of remote work per week where the position permits

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # (qualifier) on a scale of 0-4.

For a definition of our language proficiency levels, please click here.

McGill University is committed to equity and diversity within its community and values academic rigour and excellence. We welcome and encourage applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to engage productively with diverse communities.

At McGill, research that reflects diverse intellectual traditions, methodologies, and modes of dissemination and translation is valued and encouraged. Candidates are invited to demonstrate their research impact both within and across academic disciplines and in other sectors, such as government, communities, or industry.

McGill further recognizes and fairly considers the impact of leaves (e.g., family care or health-related) that may contribute to career interruptions or slowdowns. Candidates are encouraged to signal any leave that affected productivity, or that may have had an effect on their career path. This information will be considered to ensure the equitable assessment of the candidate’s record.

McGill implements an employment equity program and encourages members of designated equity groups to self-identify. It further seeks to ensure the equitable treatment and full inclusion of persons with disabilities by striving for the implementation of universal design principles transversally, across all facets of the University community, and through accommodation policies and procedures. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, .

All qualified applicants are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadians and permanent residents will be given priority.

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