Hardware Support Engineer

Hardware Support Engineer

Dexmate is building AI-powered humanoid robots for industrial and research applications. As a Hardware Support Engineer, you will be a core part of a small, fast-moving hardware team — responsible for hands-on debugging, failure analysis, and maintenance of our robot platform, spanning internal development all the way through to customer support.

This role sits at the intersection of hardware and software. You'll be expected to work across both: running root cause failure analysis on a failed actuator or PCBA in the morning, then tracing a communication or network fault on a deployed system in the afternoon. You'll also play a key role in building out our failure analysis processes and capabilities as we scale.

You don't need to be a specialist in every area, but you do need a methodical approach to problems, a willingness to learn, and the ability to communicate your findings clearly to both engineering teams and customers.

Day-to-Day Activities

Troubleshoot and identify root causes of hardware and system failures on our robot platform, including power distribution, embedded compute, communication buses, actuators, and sensor subsystems

Perform end-to-end failure analysis at component (e.g., PCBAs, actuators, connectors), module (e.g., hands, battery packs), and system (robot) levels

Use bench equipment — oscilloscopes, multimeters, logic analyzers, power supplies, and inspection tools — to characterize signals, isolate failures, and validate fixes

Read schematics and block diagrams to understand circuit behavior and help identify where things are going wrong

Collaborate cross-functionally with Mechanical, Electrical, Software/Firmware, and Manufacturing teams to identify and implement corrective actions

Support bring-up and testing of new hardware revisions: verify power sequencing, communication interfaces, and peripheral behavior

Debug issues across the robot system, including compute modules, motor controllers, and camera systems

Act as a technical point of contact for customer-reported issues — reproduce faults, narrow down root causes, and communicate findings clearly to both the engineering team and the customer

Write and maintain clear repair runbooks, failure analysis reports, and troubleshooting guides that other team members can follow

Help establish and improve failure analysis processes, best practices, and lab capabilities to minimize time from failure identification to corrective action

Supervise and drive supplier failure analyses when issues trace back to vendor components

Work closely with engineers to iterate on hardware during the prototyping phase, helping move designs from early bring-up toward stable, repeatable assemblies

Education & Experience

Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, Robotics, Materials Science, or a related technical field — or equivalent hands-on experience

2–5 years of experience in hardware failure analysis, field service, test engineering, or hardware debug, preferably in robotics, automotive, automation, or consumer electronics environments

Real-world product development or failure analysis experience in at least two relevant areas such as PCBAs, battery cells/packs, harnesses/connectors, metals, plastics, or actuators/moving parts

Required Skills

Hands-on experience building, testing, debugging, or analyzing failures in electronic or electromechanical systems

Understanding of common hardware failure modes and mechanisms — such as fracture (overload vs. fatigue), solder cracking, delamination, contamination, and corrosion

Ability to read schematics and electrical block diagrams

Experience using bench tools: oscilloscope, multimeter, power supply, or logic analyzer

Some familiarity with serial communication protocols such as CAN, Ethernet, Ethercat, I C, SPI, or UART

Comfortable working in a Linux environment at the command line

Strong written communication — you'll be writing failure analysis reports, runbooks, and corrective action documentation, not just fixing things

Nice to Have

Experience with NVIDIA Jetson platforms or embedded Linux bring-up

Experience with IP networking and Ethernet-based embedded systems

PCB rework experience, including cable assembly and technically challenging rework

Familiarity with PCB schematic or layout tools such as Altium

Experience with mechanical CAD tools (e.g., CATIA, SolidWorks) for reviewing designs

Experience with Instron or similar material testing systems

Prior customer-facing technical support or field service experience

Experience working with contract manufacturers or managing supplier quality

Background in robotics, automation, or electromechanical systems