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Branch Operations Manager - IRC179555

Absolute Opportunities
Columbia, South Carolina, United States
March 26, 2017

Branch Operations Manager - IRC179555

Columbia, SC

Brief Posting Description

The Branch Operations Manager oversees all administrative, personnel and internal functions of the branch location. He or she will provide strong leadership to assigned staff to meet and optimize established levels of business performance objectives, service, productivity and quality. The chosen candidate will also maintain positive employee morale while servicing our customer at the most economical cost and support the branch sales plan for growth and margin improvement.

Detailed Description

Implement and ensure consistent compliance with standard operating procedures, policies, internal audit controls, Sarbanes-Oxley controls, and business management quality system requirements

Supervise branch staff, review/balance workloads, verify attendance records, hire new employees, carry out performance appraisals, direct training and development of staff, and carry out disciplinary action

Contribute to the preparation of the branch annual budget, including forecast of capital expenditures

Develop and implement action plans to correct problem areas and optimize productivity

Assist in controlling the branch’s assets: inventory, receivables and payables to maximize bottom line performance, reduce carrying costs and satisfy customers

Maintain branch facility and warehouse/office equipment perform required system utilities, security and administrative controls used in daily activities,Tandem and phone systems

Implement Branch Physical Security Standards by conducting facility/asset inspections and taking necessary corrective actions to support security controls

Implement and direct the branch safety program and warehouse housekeeping practices

Analyze reports to identify potential operational deficiencies and take corrective actions

Analyze customer feedback procedures and develop methods to improve the quality of service

Conduct inventory control procedures, including purchasing stock/special order items, maintaining inventory files, reconciling inventory accounts, coordinating inventory returns/repairs to inventory, and assisting in product cycle counting

Serve as liaison with suppliers for return authorizations

Monitor branch operating expenses such as stationery expenditures and freight costs forecast capital expenditure and take corrective actions to implement

Supervise the Return Material Authorization/Credit Memo (RMA/CM) processes, including customer credit and appropriate supplier claim for special order or defective product forms pending return of material

Review claims, deductions, sales and transaction exception reports to identify and implement actions to improve profitability

Direct credit management in the extension of credit and collection of accounts receivable claims and deductions

Conduct annual transportation cost analyses and take corrective actions

Administer the vehicle maintenance program and process accident reports

Monitor and approve branch expense and stock documentation and review invoices administer new supplier additions as required

Oversee the use and maintenance of petty cash fund

Conduct branch quality meetings to communicate information and resolve problems

Comply with ISO Quality Control Program

Perform other duties as required

Job Requirements

1. High school diploma required Bachelor's degree preferred

2. Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources

3. Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction

4. Understanding of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology

5. Strong verbal, written, analytical, persuasion and interpersonal skills

6. Excellent computer skills

7. Ability to effectively manage one's own time and the time of others

8. Ability to demonstrate teamwork, leadership and flexibility

9. Minimum of 2 years of experience in inside sales

10. Minimum of 1 year of supervisory and department/site P&L experience

11. Strong management experience

12. Operations experience

13. Present Salary?

14. Salary expectation? (Salary range: $58k to $80k)

15. Must be a US citizen or Green Card holder.