Marketing Operations Project Manager - Associate Sr

Associate Senior, Branch Engagement & Communication

As an Associate Senior in our Branch Engagement & Communication team, you will thrive in leading the execution of engagement marketing programs supporting our 5,000 retail branches, partnering closely with our marketing strategy team. Initiatives will span multiple channels and will support our banking leadership pillars of advice, security, and convenience. This role offers the chance to demonstrate strong project management skills, work collaboratively with many business partners, and thrive in a fast-paced, always-changing work environment.

Job Responsibilities

Manage several 3rd party vendors to support scheduled monthly distributions of marketing programs, promotional materials, collateral, and printed signage to all retail branches

Execute the end-to-end fulfillment process including soliciting requests from marketing partners for inclusion in each distribution, business rule development/confirmation, quality control validation, shipment confirmations, branch profile updates, and billing

Lead vendor management and operational oversight – performance monitoring against contractual obligations and determined service levels, quarterly reviews with vendors to determine usage levels, future applications of the product/service, SLA reviews, monthly scorecard completion

Provide process improvement recommendations and contribute innovative and creative ideas to improve the branch's experience and project performance while creating efficiencies and reducing costs

Oversee daily ordering by branches and fulfillment to identify trends, manage vendor resources, and maintain appropriate inventory levels to accommodate branches while maximizing warehouse space, order consolidation, and reducing costs

Ensure all process steps are properly documented, approved, and comply with all Audit and Control requirements

Think critically and make recommendations to optimize campaigns to improve results

Lead projects with greater independence and judgment, not just follow established procedures

Provide advice and support across teams, helping to execute against broader department goals

Spot and address information gaps, and escalate or resolve complex problems before they become roadblocks

Manage deliverable expectations and deadlines

Work across multi-functional teams, including Brand, Operations, Controls, and Legal/Regulatory

Required Qualifications, Capabilities and Skills:

5+ years experience in a marketing campaign/operations execution role

Strong project management, communications, multi-tasking, collaboration skills

Ability to thrive in a fast-paced environment with a focus on teamwork and attention to detail; work well under pressure and tight deadlines; and manage multiple demands at once

Proactive mindset when problem solving and creating new solutions

Strong relationship development and negotiating skills; ability to earn respect and trust among internal and external business partners and team members

Team player with a positive, can-do attitude; must be comfortable with continuously changing opportunities and priorities

Sound understanding of Excel and PowerPoint

Excellent written and oral communication skills

Preferred Qualifications, Capabilities and Skills:

Undergraduate degree in Marketing/Operations or related field

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.