Guest Experience Supervisor

Front Of House Guest Experience Supervisor

Join the Dash In Team as a Front of House Guest Experience Supervisor

Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is a Great Place to Work Certified™ company and recognized as one of Fortune's Best Workplaces in Retail™. We're looking for a Guest Experience Supervisor to help lead our team and deliver exceptional service every day.

Your Role in Creating Remarkable Experiences

Partner with the Guest Experience Manager and Store Manager to recruit, train, and develop a high-performing team of retail associates

Oversee front-of-house operations, ensuring your team has the tools and support needed to deliver outstanding guest experiences

Engage with guests proactively, addressing questions and resolving concerns quickly and professionally

Support associates in meeting guest needs efficiently while maintaining a seamless, "no wait" experience

Monitor customer flow and open additional registers as needed to ensure smooth service

Uphold Dash In brand standards, including guest engagement, cleanliness, safety, and operational excellence

Communicate effectively with leadership regarding inventory, ordering, and operational needs

Execute additional responsibilities as assigned by store leadership

Qualifications and Experience

Minimum of 1 year of supervisory or management experience in retail or customer service

High School Diploma or GED required

Strong multitasking and problem-solving skills in a fast-paced environment

Comfortable using technology, including POS systems

Passion for delivering exceptional guest experiences with strong interpersonal skills

ServSafe Certification (preferred)

Why Dash In?

At Dash In, we're committed to innovation, community, and creating an environment where our team members can thrive and grow.

Employee Benefits & Perks

Paid Time Off: Vacation, sick leave, personal days, and paid holidays

Community Engagement: 2 paid volunteer days annually

Parental Leave: Paid leave to support growing families

Education & Development: Tuition reimbursement and professional development programs

Financial Well-being: 401(k) with employer match and financial planning resources

Healthcare: Competitive medical, dental, and vision plans, plus HSA options

Insurance Coverage: Life insurance, disability coverage, and pet insurance

Career Growth: Advancement opportunities across the Mid-Atlantic region

Employee Discounts: Savings on coffee, fountain beverages, fresh food, and car wash memberships

Dash In is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of age, race, religion, color, disability, sex, sexual orientation, or national origin.