Virtual Assistant

Fresh Feel Furnace & Duct Cleaning/YYC Bobcat Services

Virtual Assistant

Location: Remote -- Open to international remote candidates.

This is a remote offshore independent contractor position intended for candidates located outside Canada and the United States.

Be the Voice Clients Remember

Fresh Feel Furnace & Duct Cleaning and YYC Bobcat Services are service-based businesses operating under shared ownership, focused on reliable scheduling, professional communication, quality work, and strong client service. We are looking for someone who can help manage daily calls, bookings, dispatch, follow-ups, online presence, and customer communication with care and professionalism.

Fresh Feel Furnace & Duct Cleaning and YYC Bobcat Services are looking for a client-focused Virtual Assistant to manage incoming service calls, phone quotes, job bookings, dispatch coordination, client confirmations, job tracking, invoice follow-ups, social media posting, Google Business updates, and review responses. This role is ideal for someone who is friendly, organized, confident on the phone, and able to keep service jobs moving smoothly from first call to completed invoice.

Key Responsibilities

Answer incoming service calls professionally and promptly.

Provide phone quotes using owner-provided pricing guidelines.

Book jobs, confirm appointments, and communicate service details to clients.

Schedule and dispatch crews based on job type, location, and availability.

Manage rescheduling, cancellations, client questions, and service updates.

Track completed jobs and confirm job details are ready for invoicing.

Follow up on unpaid invoices and outstanding balances.

Maintain client records, job logs, booking details, and follow-up notes.

Maintain bookkeeping records and update company finances in QuickBooks.

Prepare monthly profit and loss statements for ownership review.

Manage Google Business profiles for both companies.

Respond to Google reviews professionally and promptly.

Keep business hours, contact information, service descriptions, and profile details up to date.

Post consistently on social media according to the content schedule.

Respond to social media comments, messages, and inquiries.

Report client feedback, booking issues, schedule gaps, and recurring questions to ownership.

Maintain a professional, friendly, and helpful tone in every client interaction.

Qualifications

Minimum 2-3 years of experience in customer service, virtual assistance, dispatch, scheduling, receptionist work, or office administration.

Excellent spoken and written English.

Strong phone communication and customer service skills.

Comfortable giving quotes over the phone using the provided pricing guidelines.

Experience booking jobs, scheduling crews, dispatching teams, or coordinating service appointments is preferred.

Experience with Google Business Profile management is an asset.

Experience managing business social media accounts is an asset.

Strong organization, follow-up, and attention to detail.

Ability to handle client concerns, schedule changes, and service questions professionally.

Comfortable tracking job status, invoice follow-ups, and client communications.

Self-motivated and able to work independently.

Candidates must be available to work during Mountain Time business hours.

Pay and Benefits

Full-time hours, remote position.

Independent contractor role.

Pay: $8-$10 USD per hour, based on experience, communication skills, and customer service ability.

This is a customer service and administrative support role. No sales or commission requirements are involved.

Long-term opportunity with growing service-based businesses.

Client-facing role with a variety across calls, scheduling, dispatch, social media, and follow-up.

Opportunity to support two active local service brands and help improve client experience.

Why Fresh Feel Furnace & Duct Cleaning/YYC Bobcat Services

Fresh Feel Furnace & Duct Cleaning and YYC Bobcat Services are growing service businesses where excellent communication and reliable follow-through make a real difference. This role is perfect for someone who enjoys speaking with clients, organizing schedules, keeping jobs moving, and helping businesses look professional online. You will be a key part of the customer experience from the first phone call to the completed job. If you are friendly, organized, and confident managing calls, bookings, dispatch, and social media, this position is a great fit.