Program Analyst (Quality Control and Trainer)

Program Analyst (Quality Control And Trainer)

Some of your typical work assignments may include:

Conduct comprehensive program evaluations and quality assurance reviews to recommend initiatives that improve loss verification delivery and organizational effectiveness.

Analyze performance metrics and data requirements to produce management reports that monitor progress toward DVC goals and identify operational trends.

Perform routine and random quality control sampling of damage reports to ensure assessments are accurate, complete, and compliant with federal regulations.

Develop and deliver technical training programs for disaster surge and permanent staff covering on-site inspection protocols, cost estimation, and agency policy.

Provide actionable feedback and process improvement strategies to leadership based on workflow studies, surveys, and loss verifier performance reviews.