Payment Accuracy Supervisor

Payment Accuracy Supervisor

The Payment Accuracy Supervisor (Human Services Program Administrator 2) oversees SNAP Payment Error Rate (PER) compliance activities for County Departments of Job and Family Services (CDJFS) for the state. This role supervises a team of case management analysts and ensures that all mandated SNAP Payment Error Rate reviews are conducted accurately, thoroughly, and in accordance with state and federal regulations. The position directly supports Ohio's compliance with federal SNAP requirements and contributes to statewide accuracy in eligibility determinations.

Job duties include overseeing the completion of state mandated SNAP Payment Error Rate (PER) reviews for assigned counties, ensuring PER reviews meet all state and federal regulations, guidelines, and documentation standards, distributing monthly cases equitably to PER reviewers across the state and monitoring case progress for accuracy and timeliness, conducting detailed second-level reviews of PER cases, confirming correct documentation, accurate date entry into the state PER review system, and proper benefit budget calculations, verifying that all required client verifications and state and federally required review elements are included, identifying error trends and discussing findings with ODJFS and CDJFS leadership as appropriate, supervising assigned staff, including work assignment, direction, and workload management, conducting performance evaluations, establishing goals, providing feedback, and monitoring overall staff performance, participating in hiring recommendations, approving or denying leave, and recommending discipline as needed, leading staff meetings and supporting ongoing staff development, maintaining required records, logs, and files; preparing reports and correspondence, maintaining subject matter knowledge by reviewing instructional materials and regulatory updates, and using computer systems and software to manage documents, reports, and PER data.

The ideal candidate, at minimum, must have the following: Option 1: Completion of undergraduate core program in social or behavioral science, pre-medicine or public or business administration or accounting; AND 18 months experience in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider or review of such services for cost containment/budget planning; AND 6 months experience in supervisory principles/techniques. Option 2: Completion of graduate core program in social or behavioral science, medicine-related field or public or business administration or accounting; AND 12 months experience in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider or review of such services for cost containment/budget planning; AND 6 months experience in supervisory principles/techniques. Note: Training in business or public administration or accounting and experience in review of services for cost containment/budgeting only pertain to medical cost containment program administrator positions. Option 3: Equivalent of minimum class qualifications for employment noted above.