Account Manager - State Farm Agent Team Member

Benefits:

Life / disability insurance stipend

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

ROLE DESCRIPTION:

As an Account Manager for Allison Hornback - State Farm Agent, you are a trusted partner to both our customers and our agency team. This role requires someone who is highly organized, service-focused, and capable of juggling multiple priorities. You’ll support daily operations, provide exceptional customer service, assist with claims, and act as a second set of eyes for the agent to ensure nothing slips through the cracks.

This position blends administrative support with customer-facing responsibilities, making it a great fit for someone who enjoys helping others and keeping the office running smoothly.

RESPONSIBILITIES:

Deliver excellent customer service through phone, email, and in-person interactions.

Manage incoming and ongoing insurance claims, ensuring follow-up and resolution.

Assist with sales conversations, policy changes, and cross-selling when appropriate.

Monitor agency workflows and help maintain operational efficiency.

Support the agent in reviewing files, catching details, and ensuring compliance.

Help manage daily office needs and serve as a go-to resource for both team members and clients. QUALIFICATIONS:

Experience in insurance, customer service, or office management is preferred.

Strong organizational skills with attention to detail.

Friendly, professional communication style.

Ability to take initiative and support others in a fast-paced environment.

Comfortable with sales and client outreach when needed.