Maintenance Supervisor

A Maintenance Supervisor is responsible for all maintenance issues within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects.

Position Purpose

To supervise and execute repair & maintenance work in all areas of the hotel and support the overall success of the hotel by living our Hilton values and demonstrating our HGI brand personality behaviours every day.

Attitude, Behaviours & Skills

Positive attitude

Good communication skills

Ability to work on their own

Ability to work under pressure

Excellent grooming standards

Exposure to budgeting and basic accounting

Committed to delivering a high level of customer service

Strong leadership skills and previous experience of managing a team

Flexibility to respond to a range of different work situations

Previous experience of facilities management

Duties & Key Responsibilities

Execute duties as assigned by the Chief Engineer or General Manager.

Plan the work for the maintenance department and distribute assignments accordingly during absences of the Maintenance Manager

Support the Chief Engineer / Maintenance Manager in his/her attempt to reduce hotel operating costs and conserve energy and water

Always deliver ‘fair share’ in team task elements of the role and support colleagues whose workload may temporarily be heavy.

Assist the Chief Engineer / Maintenance Manager in planning, offering and conducting regular skills and procedure trainings for Team Members from other departments.

Provide constructive suggestions/feedback to the Maintenance Manager on product, processes and Guest complaints

Supervise other Maintenance Team Members on shift, check repairs and recognise Team Members for work well done

Assist the Maintenance Manager /Chief Engineer in providing a work environment to Maintenance Team Members that allows everyone to thrive and fulfil their potential

Respond to guest calls and team member work orders in a timely, friendly and efficient manner to assess and repair non-functioning machinery and/or equipment

Perform a variety of repair and maintenance tasks including, but not limited to carpentry, plumbing, electrical work and painting in all areas of the hotel

Pro-actively seek feedback from guests when communicating with them while executing maintenance tasks to increase guest satisfaction.

Record and report completed repairs and items that require further attention to the Chief Engineer / Maintenance Manager

Be aware of planned team meetings/learning sessions and attend as required

Be a positive and very active contributor in meetings (e.g. Huddles) with the Maintenance team to help achieve / maintain a high level of trust & engagement

Be a role model for others in regards to passionate, friendly service to colleagues and guests, demonstrating our HGI brand personality behaviours.

Volunteer to participate in company campaigns like TwP or TM committees such as the Brighthearted Committee

What are we looking for?

A Maintenance Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Advanced knowledge of building management/engineering

Vocational Diploma

Positive attitude

Good communication skills

Committed to delivering a high level of customer service

Excellent grooming standards

Flexibility to respond to a range of different work situations

Ability to work under pressure

Ability to work on their own

Previous experience in a Supervisory role

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

First Aid

Vocational training in engineering or similar field

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule: Full-time