Bachelor’s degree (or geography equivalent) – Business or technology preferred
3-5 years of Outsourcing experience preferably in process management and/or service
Strong communication and organization skillls
Experience in Service Management processes and reporting on SLA metrics
Demonstrated ability to achieve customer satisfaction through a managed service
Project Management & Co-ordination experience
Project and Client/Stakeholder Management skills
PMP/ITIL V3 Certifications – good to have
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