Technical Support Analyst (Ref: 18318)

Position: Technical Support Analyst (Ref: 18318)

Location: Salem, VA USA, 24153

Salary: $25.33/hr.

Duration: 1 Years 1 Months 23 Days - Contract

Openings: 1

Deadline: 05/15/2026

Description:

*** Candidates local to the Roanoke/Salem, VA area required

***100% ONSITE, NO exceptions

***MUST possess a valid driver's license and have a clear driving history

We are seeking a Technical Support Analyst who will primarily focus working with field staff with new technology and support of devices.

Roles and Responsibilities:

• Work with staff to be innovative with technology to perform daily job functions.

• Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams.

• Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.

• Ability to communicate effectively verbally and in writing with individuals and groups.

• Experience working with help requesting tracking and reporting tools.

• Strong Customer Service skills that include a “customer first” attitude.

• Position is responsible for end user support.

• Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.

• Troubleshoot hardware and software issues.

Required / Desired Skills

• Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams Required - 5 Years

• Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices Required - 5 Years

• Ability to communicate effectively verbally and in writing with individuals and groups Required - 5 Years

• Experience working with help desk request tracking and reporting tools Required - 5 Years

• Strong Customer Service skills that include “customer first" attitude Required - 5 Years

• Experience with creating training documentation. Required - 1 Years

• Provide computer training for field staff Required - 1 Years

• Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Required - 1 Years