* Handle high volume incoming telephone or email inquiries
* Identify the customer’s needs and executes thorough questioning to solve any open issues
* Help resolve any technical and/or troubleshooting issues as needed
Data entry into CRM and internal systems
* Consistently increase the amount of knowledge absorbed through the technical team and training sessions
* Provide feedback on newly discovered problems and suggestions for past and current grill models
* High School Diploma or equivalent education level.
* Able to speak, write, and read French fluently.
* Minimum of 6 months Call Center experience
* Strong interpersonal skills and have a pleasant telephone manner to complete the calls professionally
* Have effective verbal and written communication skills.
* Able to handle pressure and difficult claimants in professional and effective way.
* Detail-oriented, organized and multi-tasking.
* Excellent verbal / written communication skills
* Advanced level on MS Excel, Word, PowerPoint, and Paint
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