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Call Center Representative (French Bilingual)

Nexgrill Industries
Chino, California, 91710, United States
November 26, 2016

* Handle high volume incoming telephone or email inquiries

* Identify the customer’s needs and executes thorough questioning to solve any open issues

* Help resolve any technical and/or troubleshooting issues as needed

Data entry into CRM and internal systems

* Consistently increase the amount of knowledge absorbed through the technical team and training sessions

* Provide feedback on newly discovered problems and suggestions for past and current grill models


* High School Diploma or equivalent education level.

* Able to speak, write, and read French fluently.

* Minimum of 6 months Call Center experience

* Strong interpersonal skills and have a pleasant telephone manner to complete the calls professionally

* Have effective verbal and written communication skills.

* Able to handle pressure and difficult claimants in professional and effective way.

* Detail-oriented, organized and multi-tasking.

* Excellent verbal / written communication skills

* Advanced level on MS Excel, Word, PowerPoint, and Paint