Data Operations Manager

Job Purpose

The Data Operations Manager leads and executes data and operational processes supporting benchmark and customized K–12 assessments. This role ensures reliable data pipelines, analytics, and reporting, and enables the development and delivery of customized assessments for school and district partners.

The Data Operations Manager, reporting to the SVP of Measurement & Research, collaborates with content development, software product, and services teams to configure and deliver assessments, manage data operations, produce analytic insights, and continuously improve data workflows and operational processes.

This role is designed to evolve over time. Initially, the focus will be on learning and managing existing assessment data workflows, including data-driven assessment development. As expertise grows, the role will expand to improve efficiency, strengthen data integrity, and deliver deeper analytical insights that support educator decision-making and program growth.

Key Responsibilities

Assessment Data Operations

Manage the collection, validation, and processing of assessment data across multiple test administrations

Maintain data workflows that support the development, scoring, reporting, and analysis of assessments

Coordinate data preparation and delivery for internal teams and external stakeholders

Own and maintain core assessment data systems and operations

Customized Assessment Support

Build customized assessments from district specifications using complex queries and automated processes

Define and coordinate data requirements for custom test builds, including item pools, test forms, and scoring specifications

Collaborate with assessment content teams to ensure optimal test configuration

Data Projections and Forecasting

Calculate projections and utilize forecasting models to support customer decision-making, assessment planning, and program growth

Analyze testing volumes, reporting timelines, and assessment usage trends

Provide insights to inform educator decisions and internal planning

Data Analytics and Reporting

Develop dashboards, data visualizations, reports, and summaries for school districts and internal stakeholders

Identify trends, patterns, and opportunities to improve assessment design and delivery

Process Improvement & Documentation

Learn and document existing data processes and systems

Identify opportunities to streamline, scale, and improve data operations

Implement improvements to data pipelines, reporting processes, and operational documentation

Establish best practices for data management and operational efficiency

Required Skills & Attributes

Data & Analytical Skills

Bachelor’s degree in data science, statistics, education research, information systems, or a related field

2-4 years of experience in data operations, analytics, or assessment data management

Strong analytical and problem-solving skills

Proficiency with data tools (e.g., SQL, Python, R, Excel, Power BI, Tableau)

Experience managing complex datasets and operational processes

Ability to design, maintain, and improve data pipelines and processes

Attention to detail and quality in all high-stakes tasks and activities

Education & Assessment Domain Knowledge

Experience working with K–12 assessment or education data preferred

Understanding of state learning standards and education concepts, such as student growth and progress monitoring, is preferred

Familiarity with test development and educational measurement concepts is preferred

Professional & Personal Attributes

Strong collaboration and communication skills

Strong sense of ownership and commitment to continuous improvement

Ability to meet tight deadlines and manage multiple tasks simultaneously, as well as shifting priorities

Self-driven, independent, and innovative